Mulberry Tree Brewers Fayre Reviews Summary

Staff and Service

Pros:

• "Staff were very friendly, caring, welcoming and patient."
• "Great staff, very friendly atmosphere."
• "I was also served by Allison, Kris and Sam who were attentive, kind and hard working, cracking a funny joke here and there, having great banter with us."
• "Really quick friendly service, amazing food, kids loved the play area."
• "Staff are very helpful with allergies or intolerances."
• "The lady who served us when we visited today was so helpful."
• "Staff really friendly and food always topped up."

Cons:

• "Waited 10 mins to be seated no-one showed up to seat me."
• "However, my wife and I waited 25 minutes to be acknowledged by the waiting staff at which point we left."
• "Good food not good service had to wait a long time at the bar to place order."
• "Service was terrible, not one plate was cleared despite being there for over an hour."
• "The staff although friendly were at times slow to serve and I even witnessed an argument between two bar staff."
• "After 15mins the what looked like the manager came out. I enquired if someone was coming to serve me.. His reply 'oh I forgot' exceptional customer service."
• "Staff very inattentive and thin on ground."

Food Quality

Pros:

• "The food was REALLY good, especially the roast potatoes and they managed to make turkey taste nice too!"
• "Food is reasonable value and was served hot."
• "The food was absolutely wonderful. They've mastered they're carvery service."
• "Food was very tasty, dessert was gorgeous and the price was very good!"
• "The food was great I had a 14oz Ribeye 🥩 which with chips tomato onion rings etc cost less than £15 and was cooked perfectly."
• "The food arrived in good time and it was delicious!"
• "The food was spot on, hot and cooked perfectly."

Cons:

• "Food not very good ordered chicken from the grill no way it had seen a grill was from oven very bland."
• "Burger was cremated on the outside and bright pink on the inside, inedible and looked worse than prison food."
• "Dirty glasses, bent cutlery and hard/tasteless food (both starters and mains)."
• "Unfortunately my chicken breast was burnt, my son's sausages didn't taste nice."
• "The food was ok at first. Until I got near the end and found bugs on my lettuce."
• "Ordered Hog Roast Bites and they looked like actual literal dung balls."
• "No the food was terrible, mixed grill was stone cold."

Ambiance and Facilities

Pros:

• "So rare to find a place where there is wheelchair access with all the advantages mentioned above."
• "Easy parking and quite large seating area."
• "Nice clean establishment with plenty of space, well laid out."
• "Unlimited soft drink refills and an accessible water and ice machine are a bonus."
• "The reward scheme is the best around."
• "The restaurant, toilets and bar were all very, very clean and well looked after."
• "The place is clean and tidy, service is great and prompt."

Cons:

• "Sometimes a bit grotty and dirty on the play bit."
• "Although I have visited twice before this visit wasn't good, we stayed for 3 nights and in that time the toilets were not cleaned at all."
• "Management are none responsive to any complaint."
• "Entering the restroom I was disgusted to receive it with toilet seat up and the stains was unbelievable."
• "Toilets were disgraceful."
• "This place is gradually going to seed. Shabby, dingy, badly in need of a makeover."
• "My only down point was the toilets there was tissue all over the floor and wasn't as clean as should have been."