Gibbs Gillespie Ruislip Sales Reviews Summary

Communication

Pros:

• "Luca’s communication was so prompt and thorough."
• "Throughout the sales process I was consistently updated and it was evident there was a genuine care for our circumstances from Sam."
• "Very happy with the way the sale of the house was handled. I was kept informed all the time and did not have to chase for information."
• "Every step of the way Luca was contactable by email or on the phone and always responded quickly and with the information I’d asked for."
• "Communication was spot on, emails coordinated, updates throughout."
• "All my calls and emails were replied to."
• "Luca has been excellent at communicating with the chain and was always punctual in communicating information and getting back to us on queries."

Cons:

• "Contacting them doesn't solve anything. Disappointing."
• "Getting responses from them was an absolute joke... AVOID! at all costs."
• "We went with the solicitors that were recommended by Gibbs however if we were to go through the process again we would look into this area in a bit more detail ourselves as at times we felt communication wasn't great and we sensed a lack of urgency from them, we felt we were chasing them around."
• "Although their services are quite expensive, the services are not matching the expectations."
• "Couldn’t understand the lady on the phone straight away and then when asking to repeat she became rude and hang up on me."
• "Ruislip office has appalling customer service. Never return calls or emails."
• "Sales progression a bit hit and miss - didn't always get up to speed before calling and very informal in greetings which grated a bit when helping with a major sale for us."

Professionalism

Pros:

• "Our agent, Jamie, provided a friendly and professional service."
• "The team has been professional from our first viewing all the way through our sales process."
• "This Estate Agent has been exemplary and professional throughout."
• "The whole team have been extremely professional, efficient and always made sure that they promptly returned my calls, or emails."
• "Gibbs Gillespie provide a very friendly and professional service."
• "The Sales Team were extremely helpful at every stage of our sale. Communication was always quick and professional."
• "The Sales team at Ruislip really helped with the purchase of our new home. They were efficient, professional and responsive."

Cons:

• "The poor quality (online ones, don't ever use them) solicitors on both sides were painfully slow."
• "Be warned if you are a landlord thinking of going with Gibbs Gillespie they will charge you THE SAME FEE as their one-off fee to search for the client and create a contract etc in the subsequent year."
• "Although we hit a few problems along the way, making the whole process drawn out."
• "Although the process seemed to be long and drawn out."
• "Overall experience just about satisfactory. At times I did feel that there wasn't enough support."
• "Avoid - Ombudsman case won plus award for very poor service."

Customer Service

Pros:

• "I recently brought a house through this branch and was astounded by the service I received from Elaine and all the staff."
• "Recently purchased a property from Gibbs.G (Ruislip), both Ryan and Katie were amazing throughout."
• "Luca was great at reassuring me and really patient with me, he is an asset to the company and great at his job."
• "Grant and Jenna from Gibbs and Gillespie were very helpful through the purchase of my new flat."
• "A DREAM. Thank you so much to Sinead at Gibbs Gilesby in Ruislip, you were honestly amazing."
• "Sam and his team at Gibbs (Ruislip) are fantastic. Very professional, friendly and informative."
• "We would highly recommend Luca and the team!"

Cons:

• "Since Gibbs Gillespie pretend they value my opinion and encourage me to write a review, here it is: I would have been happier if Gibbs valued me as a client during the renting process."
• "So I am trying to help Arab families with paper work and language barrier to rent a house around RUSLIP and we came across this agents unfortunately."
• "The reason we gave four stars was that we initially felt a bit blamed for delays in the purchase process which we believed to be a bit unfair."
• "Couldn’t understand the lady on the phone straight away and then when asking to repeat she became rude and hang up on me."
• "Ruislip office has appalling customer service. Never return calls or emails."
• "Avoid - Ombudsman case won plus award for very poor service."