Grey & Co Estate Agents in Wembley Reviews Summary

Customer Service & Communication

Pros:

• "The process was quick and easy, and their communication was clear and efficient at every step."
• "Abigail regularly went over and above to ensure I was fully updated."
• "All my calls and emails have been answered quickly and efficiently."
• "Courteous, trustworthy, highly professional. Timmy provided an outstanding service and great communication throughout."
• "Carlos was extremely helpful throughout and made the whole process that much more straightforward."
• "Grey & Co looked after my mum as a tenant for many years and the people who work there are simply some of the best we've ever encountered."
• "Grey & Co and has been managing my flat for the last 15 years. I found the agency employees very efficient and organised in dealing with my property."
• "The whole team at Wembley Grey & Co were very helpful. Hassan in Sales was very communicative and did everything he could to move things forward."

Cons:

• "This grey & co agency is fraud with me, my holding deposit taking nd not given home nd not given holding money... this company is very very very bed..."
• "*** HOWEVER, things took a turn for the worst when I informed them that I wanted to vacate and following thru my breakaway clause in the contract."
• "Literally do not respond to emails ever or just actively choose to ignore them. Calling them is useless as they never seem to be there."

Professionalism & Support

Pros:

• "Special thanks to Denise and Dominic they always stood by my side support me till my process completed."
• "Both Timmy and the agency have been outstanding throughout the process."
• "Exceptional service from our estate agent! Their expertise, professionalism, and commitment made our home buying experience smooth and stress-free."
• "The whole team at Wembley Grey & Co were very helpful. Hassan in Sales was very communicative and did everything he could to move things forward."
• "Had an amazing experience with grey & co, Carina is amazing and found the best possible property for me and my son."
• "Grey & Co have been a great estate agency to work with. All staff members are caring and act professional."
• "Thank you Carlos for an all round excellent service...highly professional, efficient,friendly...."
• "I would recommend using Greys estate agent - Hassan Pervez made selling mums house a smooth and worry free experience, very professional, polite and helpful."

Cons:

• "They don't even deserve one star... please people! If ur intention is to rent, just stay away from this agency.."
• "Literally do not respond to emails ever or just actively choose to ignore them. Calling them is useless as they never seem to be there."
• "Nothing ever gets sorted. I would heavily advise anyone find someone else to rent from."

Maintenance & Problem Resolution

Pros:

• "They always put our needs first and always managed to sort out maintenance issues swiftly."
• "Carina Wesley, my property manager. She has been so incredibly lovely and for the very few issues I’ve had at the property, she has always acted on it at her earliest convenience."
• "We receive very timely and great support from Zahid. When the dishwasher at the property malfunctioned, Zahid ensure to followup diligently."
• "Any problems were dealt with and rectified in a swift manner. I would certainly recommend to use Grey & Co."

Cons:

• "Had many issue with the propriety one of them was the heating not working in December... we been sending many emails.. long story short they keep us with no heating for more then one month, winter time."
• "...same with shower, we had no shower working when we moved, and it tooks 2 weeks for them to send somebody..."

Overall Experience & Recommendation

Pros:

• "I highly recommend Grey and Co to anyone in need of a reliable and trustworthy estate agent."
• "Highly recommend their services."
• "I would definitely recommend them!"
• "Highly recommended, well done to the team."

Cons:

• "I urge you all to NOT rent with Grey&Co as they WORK closely with difficult Landlords who want to squeeze every penny from you."
• "Literally do not respond to emails ever or just actively choose to ignore them. Calling them is useless as they never seem to be there."