haart estate and lettings agents Wembley Reviews Summary

Customer Service

Pros:

• "I recently had an outstanding experience with Dharam Patel and wanted to share my positive customer service review."
• "He actively responds on phone - WhatsApp and email."
• "Neil flawlessly guided me through every step of the rental process."
• "Parth has surpassed expectations and delivered excellent customer service."
• "Josh was extremely professional, full details to present and quite responsive."
• "I've never experienced such responsive customer service."
• "Very helpful and incredibly quick to respond to any queries."

Cons:

• "You can’t get through to them as they never pick up the phone. Manager of the property is rude and unprofessional."
• "At least they could have been upfront with me and I would not have kept my hopes high, utterly disappointed as I am typing this review."
• "But after we signed, they were unresponsive and careless."
• "Haart Wembley Park is the worst estate and lettings agent I've ever had to deal with. They are unhelpful and not doing their job properly."
• "Once we even got a letter saying that we had missed a payment (when we had a direct debit...)."
• "They are treating tenants bad."
• "Pathetic. Kept calling them asking to make an offer for a property. Asked them multiple times whether there are potential or active offers."

Professionalism

Pros:

• "Neil Kiernan took the initiative and complete charge of the situation with the prompt follow up."
• "Neil, from the Haart Wembley branch has been excellent in tenant finding."
• "The Haart Wembley team have been very helpful in securing a tenant for my property at very short notice."
• "Ahmad who ensured a smooth sale and kept me up to speed with everything from start to end."
• "I would highly recommend Neil Kiernan and his extremely efficient team."
• "Neil Kiernan, the branch partner is such a helpful expert to landlords."
• "Neil has been super helpful and professional, understanding my requirements and assisting me every step of the way."

Cons:

• "For over 6 weeks since we vacated the property renting through Haart, we have been trying to get some information regarding the deposit held, however, management team is impossible to reach on the phone."

Responsiveness

Pros:

• "Maya Crist was always responsive."
• "Neil Kiernan knew exactly what we wanted - and where we would fit in best."
• "Joshua Owusu-Afriyie was very professional and responsive on my calls texts and emails."
• "Omar is really something else, amazing guy and can get everything done anytime even if it means sacrificing his personal time."
• "i spoke to Omar H at Haary estate agents, he was very insightful and gave great advice in what to look for when buying my first property."
• "Ionut Buciuleac has been really excellent."
• "Hamid Tavan has been a pleasure to communicate with."

Cons:

• "But after we signed, they were unresponsive and careless."

Helpfulness

Pros:

• "The team at the agency were really warm and welcoming."
• "Neil took the time to truly understand my needs, preferences, and budget."
• "The letting service at this Haart local branch is one of the best I have ever experienced."
• "Ionut Buciuleac is such a lovely guy."
• "I am a first time buyer. I needed guidance on buying a property with help to buy. Thanks to Wais Dawlazai at the Haart Wembley branch, for his professional advice about the buying process."
• "My experience with estate agents haven’t usually been the best. But Parth at haart has been amazing."
• "Neil held my hand through the whole process. He was patient, offered great service, helped troubleshoot issues when they occurred and was very responsive."

Cons:

• "But after we signed, they were unresponsive and careless."