The Brenchley Reviews Summary

Food Quality

Pros:

• "Great friendly staff. Great food, they do a lovely full English breakfast along with many other mouth watering foods."
• "Our food was delicious this time as well."
• "I loved the steak pie last night, server I had who I think was called Frank was very polite and made sure we had everything we needed."
• "Food is great."
• "The food was absolutely amazing and a good sized portion."
• "Dad enjoyed his fish and chips."
• "The steaks, chicken and fish pie were all well cooked, presented and flavousome."

Cons:

• "The bacon was barely cooked."
• "Soggy batter on fish over cooked rubber eggs a panini that looked like it found lurking down the sofa."
• "Ordered a dirty burger. Coleslaw salad was not edible."
• "Wrong order put through, prices increased and very minimal filling."
• "Food wasn't worth the price."
• "Her chips were extremely salty and my meal was extremely overcooked and the chips were basically burnt."
• "The hash browns looked cooked on the outside and were very greasy and still cold on the inside."

Service

Pros:

• "Bar staff was friendly as usual, quick service."
• "Such a treat, worth checking out if you like to feel that somebody cares about its customers environment, service and choices."
• "The service is very nice, both at the bar and at the table."
• "The staff were very pleasant and attentive."
• "Staff fantastic and courteous."
• "Staff were very friendly. Huge drinks selection on offer."
• "Staff amazing and really helpful."

Cons:

• "Amiable, but a little overpriced - staff are a little disengaged from the customers."
• "Worst service ever, I have been there twice and each time I’ve been very disappointed with the service."
• "Staff are helpful but act like they would rather be anywhere else than there."
• "Female member of staff openly rude."
• "Service slow when ordered food sandwich."
• "Service for food was poor."
• "The service was slow and the food over cooked."

Ambiance & Atmosphere

Pros:

• "A nice friendly atmosphere and clientele, fairly standard Wetherpoons style menu, but tastier and much better value."
• "Charismatic pub, was originally a bank. It has a mix of period Victorian character and modern pub/bar."
• "Gorgeous building architecture amazing."
• "Great surroundings with a huge glass dome in the ceiling."
• "Beautiful pub and beer garden, outside bar is brilliant underneath the heaters and gazebo!"
• "The atmosphere was good, not too loud and cosy."
• "The beer garden is huge. Tents and tables aplenty but the tables as you just walk out are wonderful: coloured lights and greenery abound giving it a very relaxed atmosphere."

Cons:

• "It gets very busy later in the day and very noisy."
• "The main room does suffer from excessive echo noise when there are a large number of people present."
• "Does get very busy on a friday and Saturday night which means getting a seat is not always easy."
• "Unfortunately atmosphere spoilt by the overwhelming smell of cigarettes from the outside seating area - especially in and around the toilets."
• "The floor around us was very sticky from the night before."
• "Not much atmosphere."
• "The music being played was off putting. Was like Whale song or waves."

Accessibility & Accommodation

Pros:

• "Being lactose intolerant they even cater for me, just ask when you order they are so accommodating."
• "The outdoor area is large with a covered area as well as an open garden space."
• "Very large spacious pub. with a modern edge."
• "Centrally located in town with fairly average priced drinks."
• "The arrangement inside is fine, the of chair jiggle here and there and the outer area is great for smokers and access alike."
• "A lovely setting for a drink. I love the large beer garden and it has a lovely atmosphere in the summer with the fairy lights."
• "Good toileys on GROUND floor !! So nice not to have toilets up 2 flights of stairs."

Cons:

• "Wouldn’t serve us because my partner was wearing trackie bottoms."
• "Wouldn't serve me and my friend because he was wearing black cargo trousers."
• "No food allergen information which is quite frustrating for me."
• "Regarding disabled access, this gets tricky!"
• "My only real hate is the disabled bathroom which is a Tardis like box where the for opens right out into a guest table."
• "If you value your dignity please stay away."
• "The staff need customer service training."