The Plough Langley Reviews Summary

Category: Pub Maidstone

Address: Sutton Rd, Sutton Valence, Langley, Maidstone ME17 3LX, United Kingdom

Phone: +441622842555

Rating: 4.4
based on 131 reviews.

Food Quality

Pros:

  • "Great food. Had the rump steak medium, with chips and buttered spinach all gluten free with garlic butter sauce."
  • "The mocktail was great."
  • "The steak was cooked perfectly juicy and delicious."
  • "The food was 10/10 and was very well presented."
  • "Delicious, hearty sized roasts with a home cooked taste."
  • "The chef produces some awesome food."
  • "A varied menu that catered for vegetarians as well."
  • "Sticky toffee pudding was top quality."
  • "The food (and coffee) was delicious."
  • "The food was absolutely delicious and you will not go hungry as the potion size is huge!"

Cons:

  • "The roast potatoes had been sat for a long time, as they tasted warmed up, and paste like."
  • "The so called roast was in fact tough and stringy belly pork surrounded by unrendered fat."
  • "The food was poor - hard potatoes that were not in the least bit crispy, tasted undercooked then reheated."
  • "Undercooked vegetables with hardly any on the plate, dry overcooked Yorkshire pudding."
  • "The scampi was overcooked and the lasagna was tasteless and seemed to have been hastily thrown together."

Service

Pros:

  • "Very friendly and helpful staff."
  • "The staff were accomodative of gluten free and other dietary requirements, double checking with the chef."
  • "Very polite and helpful staff and a lovely atmosphere!"
  • "Attentive staff when available."
  • "The staff were friendly and looked after all the guests, 10/10 for customer service."
  • "Service was great with friendly staff."
  • "The kindness, the helpfulness, honestly just the best place and you made the day so special for them."

Cons:

  • "Service could've been a bit better they seemed short staffed."
  • "It took an eternity between courses."
  • "Customer service not great and rushed."
  • "Only 1 issue we ordered 2 deserts off the child's menu but was charged for adult portions."

Atmosphere & Decor

Pros:

  • "Ambience is really nice."
  • "Cosy, thriving old English public house."
  • "Lovely decor, well presented food cooked fresh from a theatre kitchen."

Cons:

  • "Easy parking, and family-friendly, but so much has been squeezed in it's a little too cramped."
  • "The place looks a bit tired and could do with a facelift."

Value for Money

Pros:

  • "Considering the quality of the food, the prices are very reasonable."
  • "Fairly priced."

Cons:

  • "Pricey for what you get."
  • "Overpriced for the quality."

Overall Experience

Pros:

  • "Would definitely go back."
  • "Will definitely be returning."
  • "We had a lovely evening and will be back."
  • "Would highly recommend and will be visiting again soon."

Cons:

  • "Wont be rushing back."
  • "The lack of attention to the customer experience will probably stop us from returning."

Dog-Friendly

Pros:

  • "The staff loved the puppies, got them some water and were so attentive."
  • "So friendly to dogs."

Special Occasions

Pros:

  • "The owners pulled out all the stops for the Valentine weekend."
  • "Booked a 50th Birthday celebration here and from my initial enquiry to when I left the service was faultless."

Booking & Accessibility

Pros:

  • "Didn’t have a booking but was still seated."

Cons:

  • "Everything was ok until we were asked to move as the table was reserved (there were no signs to say this)."

Miscellaneous

Pros:

  • "We hired the whole pub for a private function - retirement doo. And I can honestly say, the whole thing was fantastic!"

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