The Plough Langley Reviews Summary

Food Quality

Pros:

• "Great food. Had the rump steak medium, with chips and buttered spinach all gluten free with garlic butter sauce."
• "The mocktail was great."
• "The steak was cooked perfectly juicy and delicious."
• "The food was 10/10 and was very well presented."
• "Delicious, hearty sized roasts with a home cooked taste."
• "The chef produces some awesome food."
• "A varied menu that catered for vegetarians as well."
• "Sticky toffee pudding was top quality."
• "The food (and coffee) was delicious."
• "The food was absolutely delicious and you will not go hungry as the potion size is huge!"

Cons:

• "The roast potatoes had been sat for a long time, as they tasted warmed up, and paste like."
• "The so called roast was in fact tough and stringy belly pork surrounded by unrendered fat."
• "The food was poor - hard potatoes that were not in the least bit crispy, tasted undercooked then reheated."
• "Undercooked vegetables with hardly any on the plate, dry overcooked Yorkshire pudding."
• "The scampi was overcooked and the lasagna was tasteless and seemed to have been hastily thrown together."

Service

Pros:

• "Very friendly and helpful staff."
• "The staff were accomodative of gluten free and other dietary requirements, double checking with the chef."
• "Very polite and helpful staff and a lovely atmosphere!"
• "Attentive staff when available."
• "The staff were friendly and looked after all the guests, 10/10 for customer service."
• "Service was great with friendly staff."
• "The kindness, the helpfulness, honestly just the best place and you made the day so special for them."

Cons:

• "Service could've been a bit better they seemed short staffed."
• "It took an eternity between courses."
• "Customer service not great and rushed."
• "Only 1 issue we ordered 2 deserts off the child's menu but was charged for adult portions."

Atmosphere & Decor

Pros:

• "Ambience is really nice."
• "Cosy, thriving old English public house."
• "Lovely decor, well presented food cooked fresh from a theatre kitchen."

Cons:

• "Easy parking, and family-friendly, but so much has been squeezed in it's a little too cramped."
• "The place looks a bit tired and could do with a facelift."

Value for Money

Pros:

• "Considering the quality of the food, the prices are very reasonable."
• "Fairly priced."

Cons:

• "Pricey for what you get."
• "Overpriced for the quality."

Overall Experience

Pros:

• "Would definitely go back."
• "Will definitely be returning."
• "We had a lovely evening and will be back."
• "Would highly recommend and will be visiting again soon."

Cons:

• "Wont be rushing back."
• "The lack of attention to the customer experience will probably stop us from returning."

Dog-Friendly

Pros:

• "The staff loved the puppies, got them some water and were so attentive."
• "So friendly to dogs."

Special Occasions

Pros:

• "The owners pulled out all the stops for the Valentine weekend."
• "Booked a 50th Birthday celebration here and from my initial enquiry to when I left the service was faultless."

Booking & Accessibility

Pros:

• "Didn’t have a booking but was still seated."

Cons:

• "Everything was ok until we were asked to move as the table was reserved (there were no signs to say this)."

Miscellaneous

Pros:

• "We hired the whole pub for a private function - retirement doo. And I can honestly say, the whole thing was fantastic!"