The Extensionist - Hair Extensions Salon Reviews Summary

Hair Extension Quality

Pros:

• "The quality of the hair they use is just so amazing!"
• "The best extensions, great colour matching and they do not damage your hair."
• "Very satisfied with the quality of hair."
• "Their hairs are TOP QUALITY, natural hair."
• "The extension hair is of the highest quality."
• "Hair quality, the best I have ever seen in my life, I am using hair extensions for the last 8 years and never had such great quality."
• "The quality of the extensions is next to none."

Cons:

• "The hair is advertised as Russian virgin but I found lots of dark strands of hair in my extensions?"
• "Ripped out a huge chunk of my hair, gave bad advice on maintenance."

Customer Service

Pros:

• "Always 5 STAR treatment!! I never walk out of there without feeling brand new, even when I've been for maintenance."
• "They were quick to respond with any questions I had to help me make up my mind and when booking in they got back so quickly and were so helpful!"
• "Special thanks to the team, they had followed all my request."
• "The staff are so friendly and look after you very well."
• "The team are so kind and accommodating, not to mention talented hair geniuses!"
• "Everyone at the salon, from assistants to colorist to extension creator to installers, both on myself and others were just highly professional, kind, and very talented."
• "The staff is excellent, they know how to listen and know what they are doing."

Cons:

• "Love your hair and the service guys, but it is getting hard to get an appointment, especially on a weekend, please expand."
• "The staff are pretty hostile and tend to deliberately speak over you in different languages which is quite uncomfortable."
• "The reception staff are very stoned faced and unfriendly, it’s not a very welcoming reception."
• "I found the girl doing my hair to be a bit rude and was made to feel really uncomfortable."

Salon Experience

Pros:

• "The salon is such a nice environment the time flies."
• "All girls extremely friendly, chatty and so professionals."
• "Great welcoming atmosphere with free drinks and snacks and magazines etc."
• "The salon is clean, professional."
• "The atmosphere at the salon really friendly and welcoming, free coffee, tea, and even champagne."
• "Fantastic service, lovely atmosphere and the best quality hair you can find."
• "Friendly staff, lovely atmosphere."

Cons:

• "It is getting hard to get an appointment, especially on a weekend, please expand."

Value for Money

Pros:

• "They have a payment plan which makes it much easier as not having to pay out in one go which makes it a lot more accessible!"
• "I know the price may seem a lot at first but you 100% pay for what you get and with the quality of the hair and service I have never had anything less than perfection from any of the team."
• "Well worth every penny to get such a high standard of service."

Cons:

• "Though they are worth it, one should yet be ready for the prices."
• "Only downside is price of having the extensions refitted."