Address: 61 Magdalen St, Colchester, CO1 2JU, United Kingdom
Phone: +441206225355
Rating: 4.7
based on 239 reviews.
Customer Service
Pros:
"Jessica, who was exemplary in her dealing with me."
"Jordan was the person I was in contact with, he was a great help, friendly and professional."
"Highly recommend Lookers and in particular Ben."
"He kept me updated every step of the way and ensured I was getting the best deal."
"Richard and Charlie have been amazing in helping me purchase a car."
"Ben Hastings was absolutely brilliant, from first contact to sale. Professional, not pushie, great customer service."
"The service provided by Emma Glazier was first class, in fact, the highest compliment I could pay her, would be to say that I would be delighted to employ her in my business."
Cons:
"Service centre looked at the second one multiple times but refused to run relevant tests and refused to accept there was a problem."
"A large dealership, however, after waiting 25 mins in the cold for a test drive and the staff member failing to bring the keys out we gave up."
"I came to buy the car on 3rd June and Riadh was very helpful. However, the aftercare was extremely poor."
"We fully intended to purchase the vehicle that day but your salesman did not listen to us."
"Won't be going back there for test drive (not that we were offered one)."
"the salesman was full of himself and quite arrogant, put me right off and was quite demeaning when asked about a PX value on my vehicle."
"So disinterested - when someone did eventually speak to us he told us to look on the website regarding prices of different options."
Vehicle Purchase & Price
Pros:
"Was able to negotiate on the price down to one that I was happy with."
"Got a very good part exchange price for my old car."
"And was very happy to drive away in a brand new Ford Kuga Hybrid."
"Good deals especially for Privilege customers, good service, actually treat you like a customer."
"I entered a finance agreement and was offered a competitive price for my previous car."
"I found the same car with the same miles for £1200 less in a main dealer and went with that instead."
"Richard Holman, he was able to put an outstanding deal together for me."
Cons:
"Eventually when we discussed price the director (Terry?!?) was shocked that I would even offer £17K."
"Picked up the car, 19 plate, Definitely was not cleaned and certainly not guardexed (which was paid for) also after an independent check found 4 un roadworthy tyres."
"The car was in stock but took approx 2 weeks to pick up."
"Tad disappointing for our 3rd car purchase through lookers colchester."
"due to the above we will not be using them again, very disappointed!"
"Absolute time wasters. Was interested in a Vauxhall Astra which they had put up on auto trader... Called up today to be told it was sold 2 days ago."
"Only slight negatives are a couple of minor issues with the car that I would have expected the preparation to have sorted."
Staff & Communication
Pros:
"The staff are knowledgeable about the cars and friendly without being pushy."
"Staff were friendly, knowledgeable and efficient."
"The service I received from Jessica Lennon has been outstanding, professional and friendly."
"Alan Chandler kept me informed throughout the whole process."
"James Raven did an amazing job, even though I had to wait for my vehicle he kept me in the loop and was always on hand to answer any questions."
"Oliver always called us back when he was busy and kept us informed through the process."
"Richard Holman was incredible, from start to finish. Explained everything clearly and was not shy on answering question that I had!"
Cons:
"Salesman needed to be more on the ball in communicating with the customer rather than waiting 24 hours in some cases to give a reply to a simple question!"
"Spoke to a ‘sales manager’ and asked for specific details but was just sent the generic details."
"I don’t think I can find anything positive to say about this dealership. 4 staff present during my visit today. Not one said a word."
"Shocking customer service. Booked an appointment for 11am then was asked to come at 11:30am to ensure someone was free and the car was ready to test drive."
"Absolutely the worst experience. I would never ever deal with you again. Abused my loyalty."
"Would have preferred visiting the dealership rather than the hassle of emails, video and phone calls much of which was a total waste of time."
"This is the second time my sons car has been booked into Lookers for repairs, previously was brakes that also hadn't been repaired and the car had to go back a second time to be fixed, now the gear box hasn't been repaired!"
Facilities & Environment
Pros:
"It's a very nice showroom well set up."
"There are lovely sofas and tea and coffee available here to allow you to be comfortable while you wait for servicing."
"We were dealt with promptly but never felt the salesman was pushy or did we ever feel under any pressure."
"The waiting area is rather basic and rudimentary but the coffee was quite acceptable!"
"The clear knowledge and professional standards of service provided by Lookers, Colchester was evident from my very first contact with the branch."
Cons:
"The Servicing department is out in the middle of nowhere now which makes it difficult to go anywhere whilst the vehicle was being serviced."
"I am not sure why the dealer thinks it appropriate to have right-wing news propaganda (GB News) playing all the time."
"And more proactive with the covid rules. A little thing like the reception asking you to sanitize before you enter the building would go a long way, shame."