ScS - Sofas, Flooring & Furniture Reviews Summary

Customer Service

Pros:

• "Ravinder was the salesperson and he was a very pleasant man informative and humorous and my experience in the store was very positive indeed."
• "Darren, helped us with everything we wanted and left us alone to discus what we had seen."
• "Phil particularly took time and care with us demonstrating plusses and minuses of half dozen of suite's showing an extensive knowledge he'd acquired."
• "Sean delt with our order he was very helpful, give us some great advice, was not pushy like some of them are."
• "The sales assistant was very helpful, he didn't make me feel pressured into making a decision to buy there and then."
• "Sean was very helpful in the store (Stockport), just the right amount of friendly, informative service - thank you!"
• "Staff were very welcoming and helpful without being pushy."

Cons:

• "Horrendous company. Terrible customer service."
• "Absolutely disgusting. March We still live with our horrendously fitted carpet."
• "The worst customer service I’ve ever experienced."
• "Customer service was very bad, the guy didn't even take us to the sofa beds we were looking at buying just pointed and said just past the second grey pillar."
• "Not one of the customer services reps we called was willing to help or take responsibility for our problem."
• "Appalling customer service and very poor communication."
• "Shocking customer service. Got messed around that much I had to cancel my order and request a total refund."

Product Quality

Pros:

• "It looks great, comfy & reasonably priced."
• "Although we finally purchased an expensive G-plan suite we were left safe in the knowledge that it would be substantially better wearing and longer lasting."
• "Love our new Snug sofa."
• "Great selection of leather suites."
• "The variety of sofas were great. Different styles instead of the usual corners sofas all the time."

Cons:

• "We were conned. Salesman sat us down on an amazing static sofa. We loved it. We were talked into buying the lazyboy / reclining version of the sofa."
• "New sofa delivered, this one is now falling apart."
• "Carpet is no way near as good quality as the ones in the showroom."
• "We bought a leather Lazyboy suite costing £5000 which after two years has developed a fault and the colour is coming away from the leather."
• "Terrible product. Store ok nice enough staff. But shocking quality see pictures of our lightly used endurance sofa."
• "When the sofa arrived it was clearly below the standard of the static sofa we'd originally sat on in the show room."

Delivery & After Sales

Pros:

• "Finally received a phone call from the delivery company about 20 minutes before they delivered it!!"
• "Whilst we were waiting for our furniture delivery the delivery drivers called to inform us what time they would be arriving."
• "Both driver & mate were exceptional."
• "My sofa was delivered within days and I absolutely love it, big thank you to the delivery guys too."