"The team were really professional and provided a great service."
"I have always felt valued as a client, never patronised and ive always come away afterwards better for the experience."
"Every person I have dealt with there has been kind and explained things in words I can understand."
"The staff are ALWAYS courteous and you can ask them anything and they will give you an honest opinion."
"Always polite and helpful and I was kept informed at every stage."
"They communicate with you really well and give realistic time scales and do an excellent job."
"All staff from reception to mechanics are very friendly and explain everything in details and are always professional."
Cons:
"Will not go there again!!"
"I can't stress enough, DO NOT USE THIS GARAGE!!! In my opinion."
"Avoid at all cost. If I could give less than 1 I would. Fixing my car took longer than agreed."
"Sadly, I feel they've become more about the money and less about helping the customer. I'll never go back to them!"
"Very disappointed, very unprofessional. I spoke with the garage describing that my central locking wasn't working, they said to bring it in and they would take a look at it."
"I am extremely unhappy and dissatisfied with the level of professionalism and service I received, and will be taking this up with the relevant authorities."
"Did the exact opposite of what I asked them to do, were unable to fix the mistakes they made and put me at risk of a fine and penalty points on my license."
Quality of Work
Pros:
"All the repairs I have needed have been well explained and carried out to a high standard."
"They once fitted a part that turned out to be faulty and rectified the issue quickly and of course at no cost to me."
"A genuine and honest garage where if something can be repaired at a lower cost, it will be."
"Utterly reliable and honest garage."
"They are highly skilled technicians, the customer service is excellent & they are 100% trustworthy."
"Field's carried out a proper diagnosis on the problem with the air con on my Mini and fixed it for less than I was quoted at another local garage."
"They worked hard to bring the cost down, and the final bill was over £100 less than they estimated."
Cons:
"Used for MOT. Failed my car but very unhelpful about getting it repaired as they don't do welding."
"Obviously not wanting this to happen I then asked what needed to be done to get the car up to 'standard' and was told, 'we dont know how to repair it' and, 'we can't repair it'."
"Following breakdown on M25, my BMW 330e towed to Fields. Carried out diagnostic check revealing electrical problem which unfortunately they were unable to repair."
"After a long discussion they admitted they were at fault and said they would waive the cost, but could not reverse or fix what they had done."
"They suggested that I needed 4 new shock absorbers when the main dealer suggested only 1."
"It was clearly explained multiple times... that it must NOT be put in for MOT if there were any advisories/issues."
"This conversation was extremely disconcerting, as one would have thought a professional garage would know how to operate something as simple as a light switch."
Value for Money
Pros:
"Best garage around for MOT & service! I moved to Kent but still travel down to use them as I haven't found another garage I trust to do the work."
"Best garage I’ve found. Genuine, honest, transparent service with amazing results."
"Very honest and fair, took an old car in making expensive sounding noises, checked it over and turned out just needed some bolts tightening up so just charged a bit of labour."
"I feel I get real value for money and plenty of free advice."
"Impressively, the final bill was even cheaper than their original quotation, which I believe is a first for me!"
"Substantially cheaper than a dealer, with the commitment to customer service and drive to deliver early that rivals even the best."
"They give an honest opinion on options (e.g. price/quality of tyre brands)."
Cons:
"Can be pricey but it's a good job done at the end of the day."
"I had to say I was not expecting to spend the amount I did as I have a small car however all the extra work was needed."
"However this is not the worst of it I was given a quote to have my brake pads, disks and spark plugs replaced as apparently all were required, this quote was for over £1,000."
"I know this is a reputable garage but I must say I feel a little disappointed with my recent visit."
"My BMW service turned out more expensive than anticipated but I was called in advance with a full explanation."
"Said it would take hundreds of hours of labour and when I asked recommended welders who used same phrase."
"Not the cheapest but i rather pay a bit more and have the confidence that it was done properly."