MotorServ UK Solihull Reviews Summary

Customer Service

Pros:

• "Brilliant service and outstanding work."
• "Went out of his way to check something for me and offered great advice."
• "Kept me fully up to date from booking in to collection, including a reminder of the MOT and advising me when the MOT was completed and I could collect my car."
• "Very professional and would easily recommend Motorserv Uk."
• "Ahsan in sales was quick to respond to emails, was knowledgeable about the car and made the exciting process of buying a car, totally stress free."
• "The staff were friendly and helpful, and they went out of their way to make sure that I was happy with the work that was done."
• "The team was very helpful and friendly and ensured all my problems got sorted."

Cons:

• "After the sale is complete and you've paid, the after sales service is absolutely dreadful."
• "The communication to customers and internally is very poor."
• "Customer service is shocking, I took my car here for an MOT on Wednesday morning which I booked 3 weeks previous, I waited all day with no phone call."
• "No feedback, no calls when Hamza stated the car would be ready 100% the next day."
• "Impossible to recommend Motor Serve. Very poor, disappointing customer service and communication."
• "Disgusting customer service."
• "Really poor communication, I had to phone up and ask for updates, not being kept informed and fobbed off by the customer service rep."

Quality of Work

Pros:

• "The work carried out was remarkable and at very competitive prices with quality parts."
• "Had my car MOTed last week. Great service - booked car over the Internet - got a telephone confirmation with a reminder."
• "The alloy wheels had been refurbished and resprayed."
• "Exceptionally thorough work, and a great experience overall."
• "Thorough health check was conducted on the vehicle (complimentary may I add)."
• "The car was also returned to me clean and tidy, and it ran perfectly afterwards."
• "The work was completed on time and with great attention to detail."

Cons:

• "This was never an issue until my car went into motorserv for new brake pads!"
• "I’ve definitely learnt my lesson in taking my car to Motorserv, very poor quality and extreme lack of knowledge."
• "The courtesy car was filthy. There was unfinished food in the back seat, and there was little petrol in it, smelled of tobacco smoke."
• "One of the items was that the air con was weak which is interesting as I don't have air con so how did they assess it as weak!"
• "They botched a puncture repair damaging the tyre sidewall and leaving the vehicle dangerous to drive."
• "The very day I got my car back, the noise when I braked was horrendous, (squealing noise)."
• "After collecting the car from them, I noticed an oil leak and took it back."

Communication and Transparency

Pros:

• "I have been using Motorserv for the last few years for MOTs and servicing my Mini Cooper."
• "I will definitely be using this garage again."
• "Simon (Sales Manager) from MortorserUK helped me sell my car (BMW 640D) for much more than I was offered elsewhere."
• "I found the team to be very professional and helpful."
• "They got the car sold fairly quickly and easily."
• "The dedicated team has a robust process in place and do proper follow ups before and after every booking."
• "Excellent communication and updates."

Cons:

• "Their unprofessional is just highlighted in the fact they changed my name on their system too!"
• "I don’t mind waiting however long, but I was frustrated that I was never kept up to date, and every time I chased I was lied to."
• "Avoid this garage as they will rip you off and are corrupt."
• "I emailed and received no reply."
• "No communication from any of the sales team."
• "The calls were handled by a receptionist who did not know about the vehicle or payment and emails were ignored."
• "I called and emailed and no one ever got back to me."

Financial Transactions

Pros:

• "We got a great price for our car and the price they advised initially so we couldn’t be happier."
• "Simon helped me source a new car and found one that completely suits my needs and wants!"
• "They kept me informed throughout the day and they were nothing but polite, helpful and professional."
• "The actual selling process was good and I could always get through to Bart who was dealing with it all."
• "Prices are competitive and the service level is incredible."
• "The team are all very helpful and friendly from start to end."
• "I have always been pleased with the service from the team there."

Cons:

• "Do not sale your car from MOTOR SERV completely scammer and Liar."
• "I urge MotorServ to take immediate action to address this issue and to provide me with the payment that is owed to me."
• "They did not return it back to me till Jul 2023."
• "After putting my car on auto trader, i was approached by mortorserv, and what they suggested was good.. they sell my car for me at more than I’d get on autotrader as they can provide finance. And that has almost been achieved. I say 'almost', because having sold the car, I’m still waiting to receive the money."
• "Avoid this company if you want your money!!!!!!"
• "Been nearly a month and still awaiting my money for a car they sold."
• "They have not paid our money for car we sold and we can never get to speak to anyone in position to help us."