Turbo Diesel London Limited - Turbochargers Reviews Summary

Product Quality

Pros:

• "The turbo has been working flawlessly for 8 months."
• "Turbo charger arrived quickly and no complaints regarding the turbo, clean and was mechanically sound."
• "BMW X3 2007 Turbo unit bought at a very competitive price, delivered within 2 days exactly as described with full guarantee warranty."
• "I have bought turbos from them for an x5 E70 3.0sd, turbos provided were installed and I did not face any issue so far."
• "The turbo was delivered next day, fitted within 3 hours and my car is running perfect."
• "Turbo for Mazda CX5 - it’s a no brainer using these guys. Way way cheaper than a Mazda main dealer and the replacement I got has worked a treat."
• "Turbo arrived broken."
• "Turbo that I purchased from you is of good quality. Very happy car is running very well now."

Cons:

• "The turbo I received was painted, causing it to produce fumes as it heated up, causing lightheadedness."
• "A third party local turbo refurbishment company immediately recognized that the wrong turbine wheel had been put in making the turbo very dangerous."
• "I got the turbo alright and it fitted my vehicle but on the first drive a nut worked itself loose and a fairly important part of it came away from the turbo housing."
• "Bought a turbo that did not fit in my car despite being advertised to do so."
• "Had a horrible experience with a turbo on eBay that was sold as a rwd but was fwd."
• "Brought a turbo from them got it fitted by a professional garage and it was leaking oil everywhere."
• "I purchased a turbo for my vw polo from turbo diesel London limited, the customer service was excellent, the turbo was brilliant, quick delivery."
• "To summarise, I am now £100’s out of pocket in additional labour charges and more, having been sent a turbo rebuilt with missing components."

Customer Service

Pros:

• "Very quick delivery and helpful to find appropriate turbo."
• "Friendly staff who responded to all my emails and calls and answered any questions I had. Would recommend."
• "Excellent customer service, very fast delivery, product looked brand new."
• "Spoke to them on the phone and advised me which turbo I needed, new turbo arrived safely the next day."
• "Excellent service.great communication parts arrived on time. Very happy with the product would highly recommend."
• "Profesionalism on the highest level!! I have received turbocharger next day and got my deposit refunded promptly."
• "The service I experienced from these guys was good. Communication was ok, tbh you’re probably better speaking to the online agent as they get back to you quicker."
• "Good customer service, the part arrived in very good time. They were understanding when we had a delay in getting the old turbo back."

Cons:

• "When phoning to report the turbo was potentially faulty, the person who picked up the phone was rude."
• "They treated me like a complete fool. I ordered a turbo payed fully on the Web site plus deposit for the surecharge."
• "Con men! Please before purchasing read trustpilot reviews as they are more honest on there!"
• "Avoid this company at all costs. Ultra responsive when order in process and they want your money, then zero responsibility when things go wrong."
• "Worst company to deal with, please avoid!. I bought a turbo and returned it within 14 day’s deadline and it’s been over a month I’ve been trying to get my money back."
• "Terrible service, promised refund after returning the original turbo, ignored all messages until i called my bank to claim a refund for me."
• "AVOID LIES!!! Aftersales process is terrible, don't seem to be bothered about replying to emails and team makes threats if you don't leave them a good review."
• "This is the second time I've used TDL and each time the turbo arrived well packaged and on time. The first turbo went on an x5 and that was over a year ago and the car is running sweet as a nut, so I don't forsee any trouble with the one I've just fitted on my ML320 Denis."

Delivery and Returns

Pros:

• "Very good service, I ordered a new Turbo late on a Friday afternoon and received the new part by 10am on the following Monday morning."
• "The turbocharger was delivered the day after ordering. Full documentation provided including warranty details and instructions :) truly professional approach."
• "I had purchased a turbo from them. It came the next day after ordering."
• "I ordered my Turbo and it arrived within 2 day, Due to my garage miss diagnosing the issue with my car I found i didn't need a replacement Turbo after all."
• "Turbocharger went on my VW T5 on Saturday. Ordered from these guys on Sunday at excellent price. Part arrived Monday afternoon and fitted by Tuesday."
• "Purchased a turbo for my sprinter, turbos arrived 2 days later and were fitted, they arrived in fantastic condition and had everything needed to compile the refit."
• "I can highly recommend Turbo Diesel. The reply time and the delivery are really quick, but the quality is just astonishing and that’s what makes them stand out from all other companies."
• "I ordered a turbo recently and it arrived as it should, deposit refunded promptly. I don't understand negative reviews. Everything is sent elegantly and efficiently."

Cons:

• "The turbo arrived more than a week delay. Now I'm talking with them on the phone every day since a week."
• "The bank have now decided we have to call their scam line to retrieve the funds."
• "Check your item carefully as soon as it arrives, they ship in sub-par packaging and then make spurious claims to avoid any refund."
• "Ordered exchange turbo for my VW T5. Came well packaged with all the ancillary parts to the job. Great service, answered questions quickly and made it a really easy transaction!"
• "Refused to refund me and now sending threatening emails and also blaming the mechanic for the part failing."
• "Avoid at all costs !!!!! Ordered turbo from Turbo diesel London. Received confirmation email from Turbo craft Payed via PayPal to “eBay seller” sounded very professional over the phone asked all the right questions."
• "Turbo was ordered and didn’t arrive next day which was down to the courier, replacement was sent out straight away and arrived the next day."
• "Turbocharger delivered rapidly, at a good price, and deposit refunded promptly when old unit returned."