Dormeo UK Website & Showroom Reviews Summary

Product Selection and Availability

Pros:

• "Great selection of mattresses and toppers at really affordable prices."
• "I would definitely recommend Dormeo to anyone looking for new mattresses or pillows."
• "We ordered a king size Octasmart Essentials Hybrid Mattress, it arrived quickly."
• "Easy to use Web site with plenty of opportunity to read reviews before deciding to buy."
• "I purchased a new mattress as the menopause caused me to have night sweats."
• "Ordered mattress and was delivered within a week."
• "Ordered mattress topper on 22 September, 6 November still not arrived."
• "We ordered a mattress topper the zonal one...Slept like a baby and hardly any pain."

Cons:

• "I ordered Mattress and a pillow on the 24th of August and I still haven’t received it after more than a month."
• "Delivery said up to 28 days but came 5 days from order date."
• "Placed an online order on July 30th for a mattress. It’s now October 3rd and I still haven’t received it."
• "Ordered mattress topper on 22 September, 6 November still not arrived."
• "Terrible customer service with no contact."
• "Ordered 18th Dec2022, still haven’t received it, at first we were told early February."
• "Ordered mattress topper as we had tried a few other toppers and mattresses that had made little difference to our quality of sleep."
• "I ordered a Dormeo mattress after experiencing body aches when waking."

Comfort and Quality

Pros:

• "Mattress is really comfortable and 18 year warranty and with a free pillow."
• "I like the way my body feels supported as I sleep."
• "The mattress itself is so comfortable, which is a must for me as I have spinal problems."
• "I'm very pleased with my Dormeo mattress, as it's the best investment I've made for a long time."
• "We bought our mattress and pillows from the website, it was effortless and the items were brilliant, very comfortable."
• "Absolutely amazed by the Octasence Pillow. I have struggled with a stiff neck for a while now and tried other products but this beats anything else hands down."
• "Bought it on an offer since I would usually never spend that much on a mattress but its the greatest decision I've ever made."
• "Dormeo fresh double memory foam mattress does everything as advertised on the infomercial but when used after ordering online I was impressed."

Cons:

• "Pure disrespect and disappointment I ordered a mattress literally 8 months ago and 8 months later the mattress started dipping in the middle."
• "Very disappointed with this company. Ordered a mattress, mattress topper, and 2 pillows."
• "The quality control team is asking for labels that are not on the mattress, they are asking for slat size bed measurements bed width bed weight and so on."
• "Terrible mattresses please do not buy one of these. As the company is awful to deal with and the memory foam on the octi springs will just collapse after 2 years of use."
• "I bought their mattress 18 months ago and now it has lost shape and can't be used at all."
• "Having had a 10+2 Dormeo mattress for many years, decided it was time for a new one."
• "I ordered a dormeo fresh mattress for my 10-year-old daughter who was suffering with backache on the mattress she had."
• "I wish I could give 0 stars. I would not recommend unless you are happy to pay for a product that you will not receive for months."