Halfords - London Road Reviews Summary

Customer Service

Pros:

• "Mark is an absolute credit to Halfords."
• "Had a navigation screen fitted on my daughters car. Neil did an amazing job getting everything fitted neatly and gave great advice on which device was best for her requirements."
• "I desperately needed my roof rack fitted as we were going on a family trip the next day. Dispute being very busy, the young chap made time to fit me in and fitted it himself."
• "I would like to pass special thanks for the very helpful staff member this week who showed me which product I need - explaining why it was the correct product and how to how to use it."
• "A pleasant experience. I bought a new bike for my son and found the staff member to be helpful and knowledgeable."
• "Staff very helpful, knowledgable - job done with no fuss and with a nice tidy installation for a very competitive fitting price."
• "Went to buy a brake bleed kit. Had some issues with the product and the sales assistant Rachel was extremely helpful in trying to get me sorted."

Cons:

• "Was told they would cancel and I would haver to wait up to 7 days for a refund."
• "A very disappointing and unsatisfying experience."
• "Worst service I have ever had in my life 4 weeks waiting for a part they never ordered."
• "This was a catalogue of disasters. It took three attempts to arrange to have hands free fitted to my car further phone calls to select a product almost all out of stock."
• "If the sales assistant that served me wasn't really wanting to help is the feeling I got."
• "Poor staff totally unprofessional the mechanic guy named Abbas was rood towards me doesn't know what he is doing refused to help me was trying to argue with me."
• "Each time I visited I was told no one was able to help and the tech consultant/ fitter was unavailable at present and only available 3 days a week."

Product Availability and Selection

Pros:

• "Halford also has surprisingly good range of workshop products and bits and pieces not as easily found elsewhere."
• "Good selection of bikes and accessories."
• "The shelves are was fully stocked and easy to access as there was big clear labels."
• "The Halfords Store had its own large car park for customers and also disabled customer to park while shopping."
• "I used Click and Collect to buy AdBlue. Efficient website, and followup email to tell me it was ready. Went to the store and signage showed where C&C was. No queue, and product was available after a quick check of the order number."
• "Went to Halfords, High Wycombe to buy a car cover, which appeared to be of good quality and competitively priced."
• "Easy online purchase. Order confirmation quickly sent by text and email."

Cons:

• "Not a very customer friendly experience. The bike was not even ready on the day of pick up, that saying, it was there for fifteen days."
• "Staff here used to be knowledgeable, recent visit proved otherwise..now everyone is reliant on the online system but the online system wasn't recommending the right products."
• "Bought £30 Bosch wiper blades for front windscreen, within 2 months and me driven no more than 100 miles since due to lockdown the wipers are leaving marks and not cleaning the screen."
• "No call no email no nothing but waste my time money and effort rude staff and I'm still nowhere I paid for a care plan they mugged me off with even broke my bike avoid going here!!"
• "Despicable Customer Service: I placed an online order for a cool box, for collection from the High Wycombe branch. I required a VAT receipt, which I was promised is automatically sent. It never arrived."
• "Convenient location but parking and access are now severely affected by the new Lidl supermarket that has opened here."
• "I was shocked at the lack of service offered within store at collection."

Staff Expertise and Helpfulness

Pros:

• "Aaron wired in and fit my Garmin dashcam and I'd have to say that it is the best money I've spent."
• "Helpful, knowledgeable and friendly staff."
• "Store was clean, tidy and there were enough staff to deal with the level of shoppers. Staff were friendly but not able to advice me where I could exchange for a full one."
• "I just wanted to show my appreciation to Callum Smith who went out of his way to help me refill my engine coolant and top up oil."
• "Visited the London Road store on Saturday 6th February to have 2 bikes serviced and repaired. and a rear wiper blade fitted on our car. The staff were all excellent."
• "Emily in the bike department went above and beyond to help me purchase a bike for my son."
• "The staff there are very helpful. One help me make sure I brought the right product for my vehicle by going onto the system and entering my registration."

Cons:

• "But coming back down the step both my Dad and I caught our shoes on the edge of the treads which were slightly raised. Need checking could be a fall hazard."
• "Overly complicated booking for bike service. Staff are nice, process is flawed."
• "Upon arrival and after a brief chat with the lad at the counter we established the problem was the bearings... he then went on to inform me that as all their senior bike mechanics have left and the 'TRAINEE' mechanic is on holiday until the 16th January there would be a considerable wait!!"
• "Absolutely shocking!!!"
• "Old battery was very difficult to remove and took a long time."
• "Disgusting place will never go back in there two workers stood having great conversation on drug use."
• "Due to everything being loose my 12 year old came off!"

Efficiency of Service

Pros:

• "In and out within 5 minutes."
• "Click & collect smoothly done."
• "Couldn’t have been more helpful: we stopped to get some oil ten minutes before closing time on a Friday evening, before a long drive."
• "Social distancing was well managed! Staff were chatting whilst we were queuing! When it came to being served our server Harry, was helpful and professional."
• "Used their Click and collect, impressed it was so simple, the staff manning collections are quick and helpful."
• "Headlamp blew on my car yesterday, was able to pick bulb up anytime from 1hr of purchase online. Went today, they found my order super quick and it was fitted for me very quickly."
• "Really excellent service today. Popped in for a headlight before a long trip, took up Patrick's option of a free 5 point check."

Cons:

• "I booked a wheel alignment online for 11:30 am and they changed the appointment without any intimation."
• "Was very disappointed with Halfords, I phoned them yesterday as I had a problem with the hub bearings on my road bike and was given an appointment at 10.00AM the next day to bring it in."
• "Bike however had an electric fault and rear mudguard rubbed on the wheel so after 40 minutes took the bike back when had it booked out for 6 hours."
• "In the past when I've had a service here they didn't change the filters."
• "I was very disappointed with my last visit to Halfords."
• "The click and collect service needs to be made separate from the parts department in order that staff can see that you are waiting to collect and not queueing for parts service."
• "Much the same as any other branch. Could do with self service check out to reduce delays waiting to pay at busy times or when staff are engaged helping customers."