Cafe Roberto Reviews Summary

Ambiance and Decor

Pros:

• "The ambiance of the restaurant was pleasant, and the staff provided excellent service."
• "The cafe is Nicely decorated and the interior design is beautiful."
• "Great ambience with Italian jazz."
• "The food was presented with care and attention to detail with fresh ingredients."
• "The building is an attractive one."
• "Interior design is really nice and I enjoyed the vibe of restaurant."
• "The weather was hot and the outdoor seating was perfect, could have been in Italy!"

Cons:

• "The atmosphere wasn't great it felt like I was in a retirement home."
• "Nice aesthetics, poor food, and poor treatment of staff."
• "The place was empty but they seemed in a rush to get me out."
• "It took at least 30 minutes for brushetta to arrive."
• "Absolutely nothing on their menu is gluten free which I think is disgusting."
• "Customers and staff keep leaving the door open, as a result I had to keep getting up to close the door, it's just like sitting in a wind tunnel, and it's freezing."

Service and Staff

Pros:

• "Staff were very nice and friendly upon arriving."
• "The service was good without being intrusive."
• "Waiters and waitress were committed to great service and were very friendly."
• "Staff were super friendly and being able to sit outside on a lovely warm summer evening was perfect."
• "The staff is very friendly always smiling and keeping you posted on your order."
• "Staff were very kind, professional, fast to serve and charming."
• "Staff very friendly and attentive. Outdoor seating under a terrace, which was lovely."

Cons:

• "I asked to swap my burger it was swapped with no quibbles or apology, which was not impressive."
• "Unfortunately, the service was very slow."
• "The main issue was customer service. It seemed like staff was very poorly organised."
• "A waitress should never be made to literally run around the restaurant."
• "The waitress couldn't comprehend not having eggs."
• "It was a sunny lunch time so people were seated outside. We were put right next to what looked like a building site then we waited and waited and waited not even an offer of drinks."
• "Waited 15 to order drinks, and wasn't told until after the drinks arrived that the wait to order food was a further 15 minutes."

Food Quality and Menu Options

Pros:

• "The carbonara and sea bass that I ordered were delicious and satisfying."
• "I had the seafood pasta and for dessert was quite difficult to choose because of the variety of Italian cakes."
• "I went for the Risotto con Pollo, or chicken risotto. What eventually came was a very tasty and generous portion."
• "The food here is good but the service is too slow."
• "Delicious food, not overpriced which is great."
• "The food is good and a nice atmosphere."
• "The food tasted great, service was good not 5* but good and attentive."

Cons:

• "However, the calamari was extremely disappointing."
• "The tea was ok but croissant was not. It was burnt on the outside and not fully baked inside."
• "The food wasn't bad but definitely not worth the price."
• "Disappointed that although they serve halal food none of their breakfast options."
• "The food was presented with care and attention to detail with fresh ingredients. It tasted lovely."
• "The food wasn't great, the calamari was vile."
• "Calamari so over fried that you couldn't taste it!"