Address: 110 Church Rd, Redfield, Bristol, BS5 9LJ, United Kingdom
Phone: +441179020360
Rating: 4.7
based on 333 reviews.
Customer Service
Pros:
"A lovely estate agent team who were a pleasure to deal with."
"All of the team are super lovely and we'd highly recommended House + Co."
"Jess took over the rest of the process and couldn't have been better."
"We particularly appreciated that they were both professional and personable."
"Jess, who was the main person I liaised with was extremely helpful, informative and friendly."
"Jon sold the property for me and is such an energetic, kind and lovely man."
"Ria in particular was fantastic, she went above and beyond from beginning to end for us."
Cons:
"With the mortgage management, sometimes the upselling of things such as life insurance, critical illness insurance was offered a little insensitively."
"Often I’d have to chase up emails or phone calls after getting silence back from my messages."
"Communication with 4 other members of the team was not so great."
"Communication was sometimes unclear or messages were not passed on when people took leave."
"I personally wouldn’t have chosen House&Co if it was me selling the property."
"The person we spoke to was very pushy in trying to persuade us to use them as a mortgage broker."
"The only downfall was Nick from the mortgage side."
Efficiency and Responsiveness
Pros:
"The communication was regular throughout the sale process."
"House+co were quick, efficient, and very competitively priced."
"They were extremely responsive and made the whole thing completely painless."
"They kept up good communication throughout, passing information between us and the sellers."
"Each stage of the process was well managed and professionally carried out."
"They sold my property quickly at just below asking."
"All queries were answered promptly."
Cons:
"Sometimes not the quickest at replying/answering emails but maybe they are just busy."
"For us, the area H + Co need to improve is post-offer. We had to chase them a few times to keep the momentum going on our second sale."
"The property was on the market for 11 weeks which was significantly longer than we were led to believe in the initial valuation."
"The chain became fairly complex and the process was quite long and drawn out which we found difficult."
"Having looked at houses myself to purchase, it seemed to be the case that other people marketing with different agencies, had a lot more viewings over a matter of weeks."
"The only serious negative that I feel should be raised was that after one of the viewings of the property, the front door was left unlocked."
"The only reason I'm giving them 4 out of 5, is because I assumed that there would be more viewings."
Professionalism and Expertise
Pros:
"They are experts in the area and got over 20 viewings (and a waiting list) for an one day open day!"
"The entire team were friendly, responsive and highly professional."
"Jon and the team did a first class job in selling my house."
"They got a great price for our house, and it was sold within a week."
"Jon Munden, the agent in charge of both our original purchase and then our resale, is incredibly friendly, professional, experienced and knowledgeable about the area."
"Most estate agents deserve their reputation but House & Co are fantastic."
"They know the business and they know the area inside out."
Cons:
"Gareth was a bit too laddish with his tone and language for my liking."
"I believe the service could be even better with trying to orient the company towards less people handling 1 property (and not different people at different stages)."
"Unfortunately my buyer it turned out had appointed a particularly poor solicitor."
"I wouldn’t choose to use house and co if I were to sell the property, after the experience of buying through them."
"Nick made it clear we could only have our offer accepted if we took a mortgage out through House & Co."
"So just be wary as a first time buyer they will try to push themselves on you."
"We tried with another agent before who didn’t even get any viewings."