Taco Bell Reviews Summary

Order Accuracy

Pros:

• "Enjoyed my first visit, with pleasant staff, tasty food and nice decor. Got my order spot on and the choice of sauces alone kicks whatever other fast food outlets offer into touch."
• "I believe that there was training of new staff today. They were out of chocolate sauce but very apologetic and gave us extra cheese sauce. No Doritos in the Doritos burrito, but as soon as I pointed it out, they brought me a new one immediately."

Cons:

• "Food is OK but they never label on the packaging. My husband orders meat, I don't. We have to cut everything open to work out what it is."
• "I regret to have to write a negative review as I used to really love Taco Bell, however, I ordered Taco Bell on Friday night, I was missing a portion of fries and my taco was soggy."
• "Absolutely awful was missing half of my order and what was left was ice cold, did not look like anything we ordered off the menu."
• "Ordered food from Just Eat, it turned up with half of the order missing, rang the restaurant and was told they would send out the missing items."

Food Quality

Pros:

• "Tasty, fresh, healthy, well-cooked food. Reasonably priced. Economy deals for small budgets."
• "Food was good. However all of the tables were dirty, food wrappers left everywhere, bits of food left all over the place."
• "Food is usually stellar, no issues there. Price is right too. But the staff (mainly kitchen staff, FOH are friendly and helpful) are just so inconsistent!"

Cons:

• "Very small portion of beef in the tacos, I'd say about half of what other Taco Bell outlets give."
• "Food tasted the same but it seemed to be stale. I had a Crunchwrap Supreme and the part that’s supposed to give the signature crunch has gone completely soggy."
• "The burrito was dry and bland, although I did pass on a jalapeño sauce which may have added a bit of moisture and flavour."
• "Ordered a spicy chicken griller but got something totally different, when I questioned this I was told it wasn't wrong. Staff very rude and premises dirty."

Customer Service

Pros:

• "Lovely staff, very accommodating with my sister's accessibility (wheelchair) needs. The staff also have a great personal touch as after a couple of regular visits they know my order without me needing to say it."
• "Staff was very welcoming and explained all the possible options, when I got my food it was hot, I ordered a quesadilla and cheesy chips everything was perfect."

Cons:

• "Tried to order on the kiosk but the kiosk’s weren't working and were white-screened, went to the till to order - the lady at the till told me to order using kiosks."
• "No one on the tills to take our order or greet us. The self-service machines don't print your receipt out."
• "Dreadful. The staff don’t understand English properly and I have gotten the wrong order twice."
• "I didn’t realize you have to be docile to work at Taco Bell. Ordered a meal and they didn’t put any chips in."

Cleanliness and Hygiene

Pros:

• "Very impressed! The decor is cool, lots of seating space at the back. Food is not mind-blowing but it is pretty good (on par with proper restaurants...)."
• "Good food, friendly staff who know what they are doing. Nice area to sit down in at the back, and the food is ready quite fast."

Cons:

• "The dining area was a filthy mess. I counted six members of staff stood around in the kitchen chatting to one another whilst every table in the restaurant was dirty."
• "Food was OK, menu is too complicated with too many combinations. Seating area was dirty with empty food trays. No staff visited the seating area to clear or clean the whole time we were there."
• "Dirty, slow and the food wasn't hot. My quesadilla was lukewarm, the cheese inside hadn't melted. The tables were all dirty, despite the place being almost empty."
• "Location is letting this store down. Strong urine smell on entering the premises. Didn't help that they had run out of some items on the menu and the drinks machine had broken leaving water on the floor."

Value for Money

Pros:

• "UK Taco Bell is quite good - the best value for money of the main fast food places, bar the odd subway app deal."
• "Don’t know who on this earth gave this place a 3.6 but you wild for that. Volcano burrito is sensational and imma be trying that new chicken taco real soon."

Cons:

• "Absolutely rubbish. Food arrived cold. They said it's gonna come in between 30-40 minutes, came after an hour and 15 minutes."
• "Ordered to night having read the reviews but thought let's give them a go. Burritos, cheesy chips, and cinnamon swirls which I can highly recommend. However, it arrived 30 mins after the due time and wasn't very warm."
• "Overpriced for what it is, went in there for a hard shell taco and a drink. Had to pay extra for cheese and lettuce which is ridiculous and wasn't that good."