Ruffians Shoreditch Reviews Summary

Barber Skills

Pros:

• "Tyler is an amazing and incredibly professional barber."
• "Max is by far the best barber I have had."
• "Whether you have European or Afro hair Richard’s fades are always 🔥."
• "Richard really is a master of his craft and always takes the time to properly listen to what you’re after in order to deliver the perfect haircut."
• "They actually listen and deliver what you want, but 10x better than you'd expect."
• "Richard is incredibly skilled at cutting hair - his fades and cuts are always on point."
• "When it was his turn to cut he showed great technique and precision, whilst taking his time to ensure quality."

Cons:

• "The tidy was OK but left stray long hairs while the razor cut left stubble where cut and areas of my neck were completely missed."
• "Once he had finished and I could see this catastrophe of a chop I kindly and politely pointed out the areas which needed improvement and he subsequently just made them worse."
• "The beard trim was a disaster. He didn't try to fade and used the same clipper heads for the whole task."
• "One of the worst hair cuts that I had in my life."
• "Matt Clarke was my barber and his cut was awful."
• "Hair cut was pretty standard stuff - guy had no ideas, just 'what are you getting'... didn't bring any ideas to the table."
• "This was the most expensive haircut I've ever had in my life and is by far the worst I have ever had too."

Customer Service

Pros:

• "It was a pleasure to see the synergy between Cal and Jason."
• "The team are super friendly, relaxed non-pretentious atmosphere."
• "Charles greeted me with a smile, offered me a beer and hung up my jacket, which was a very nice touch."
• "The guys are amazing and they greet you w a smile which is super rare in London."
• "They're excellent at what they do, cultivate a relaxed and friendly vibe without coming across as falsely 'customer service-y', and really look after you."
• "Always a pleasure coming here, hands down the best haircut and haircutting experience I've ever had."
• "The overall customer service is also fantastic."

Cons:

• "However, I find the penalty they imposed of 102 pounds (the full cost of the service) for missing an appointment extremely unfair."
• "However if you’re looking for a bit of a messy mullet this is not the place to be."
• "Would have been as well just going to my normal £15 guy rather than this £45 shop."
• "Definitely better cuts at cheaper places for sure."
• "The prices are just way way way overpriced for the cut you get in there."
• "Lovely staff and cool decor unfortunately don't make up for the price or the actual quality of the service."
• "They cancelled my apt 20 mins before I arrived, due to illness. I should have been told first thing in the morning.... pretty disappointed 😢"

Shop Atmosphere

Pros:

• "Great shop, really good atmosphere, bison head on the wall is great touch."
• "Especially now during this pandemic, Ruffians has taken its staff and customer's health and safety extremely seriously which is a comfort to see."
• "After a stressful day, Ruffians gets it right every time. Greeted with a Gin&Tonic or their own epic IPA in a relaxed vibrant atmosphere."
• "The shop is buzzing with energy from both guests and staff."
• "Rustic interior that offers a very homey feel while you await your cut."
• "Awesome setup, cool vibe and first class treatment."
• "The atmosphere is friendly, relaxed but professional."