Ruffians Covent Garden Reviews Summary

Customer Service

Pros:

• "The manager went above and beyond to remedy the situation."
• "The staff's camaraderie and passion for their work create a welcoming ambiance that sets them apart from other barbershops."
• "All of the staff are super friendly, professional and handsome and I've never not been happy with my hair."
• "The entire team are a credit to the brand and you won’t see a single moody face when you visit."
• "The staff have always gone out of their way to be amazingly helpful and friendly."
• "Service is exceptional from the moment you walk in until you say good bye."
• "Reception is always pleased to keep you comfortable while you wait."

Cons:

• "When I arrived at Ruffians with my partner they took my coat and offered me a drink, but didn’t take my partners coat or offer him anything."
• "I was really disappointed because my barber didn’t listen to a thing I was saying."
• "Although I’d scheduled an appointment with Ashley he never showed up and Holly ended up cutting my hair."
• "A terrible experience. My 'barber' was visibly hungover or probably still drunk considering the state of my haircut."
• "The stylist said all the right things and proceeded to do the exact opposite of what we talked about."
• "What I asked for I didn't get, barber just seem to ignore everything I said in the consultation."
• "I showed him a picture of what I wanted and he said 'no problem'...I didn't get even close to what I had requested."

Atmosphere

Pros:

• "Great atmosphere and awesome staff."
• "The atmosphere at Ruffian's Barbershop is fantastic – a blend of vintage charm and modern comfort."
• "Really friendly and relaxed atmosphere."
• "Ruffians is an amazing place for a wind down after work, with a inviting and inspired space."
• "The interior is chilled and they’re even kind enough to offer you a beverage!"
• "The atmosphere is really cool and the staff super professional and friendly, specially Elliot, who did my haircut."
• "The shop has a good relaxing atmosphere and is extremely well run."

Cons:

• "Overall i did find Ruffians a bit fake in that respect, it just doesn't feel very authentic."
• "The whole place is simply BUZZING with coolness."
• "The shop itself is intimate, quiet-ish and relaxing."
• "Quirky and well decorated with cosy chairs around a real fire place."
• "Lovely space, great layout, feels like a barbershop and very trendy."
• "The environment of the barbershop is very spacious and cosy, something that can't always be taken for granted especially when it comes to the London city centre."
• "With friendly staff, tasteful interior design, quality men's grooming products, and a bar with a good selection of drinks this is my new favourite London barbershop."

Quality of Haircut

Pros:

• "INCREDIBLE. This is by far the best haircut and hot shave i've ever had."
• "Derek... takes his time to ask how you’d like it and consistently delivers a decent cut with really good service."
• "The cut was amazing and very quick yet neatly done."
• "The actual hair cut is first rate."
• "The hair cut was on point and my beard looked sharp."
• "The cut is excellent and attention to detail is second to none."
• "Best haircut I've ever had!"

Cons:

• "the right-side of my head is uneven from where he's cut it wrong - awful experience."
• "Nothing extraordinary, but the cut was very disappointing, I chose a fade through the sides to realise long hairs had been missed."
• "Pricey and my barber didnt do a good job."
• "Below average hair cut- Extortionate price.."
• "My sides were patchy and revealed many missed hairs."
• "The barber ended up taking off loads of length."
• "No exaggeration by far THE WORST haircut I’ve had in years!!!"