Address: 30 - 34 Ridgway, London, SW19 4QW, United Kingdom
Phone: +443454597701
Rating: 4.3
based on 91 reviews.
Staff Professionalism
Pros:
"Caroline cuts my hair. She is fantastic. Cannot recommend her enough."
"Joanna is absolutely brilliant at highlights, she listened to what I wanted and my hair turned out perfect."
"Aaron was brilliant. My highlights are lovely."
"Natalie was great as usual - very happy with the colour and blow dry."
"Suella was amazing! She did a magnificent colour, cut and blow dry."
"Marcelo is a professional and experienced hair stylist."
"Tamara is excellent and I get so many compliments on my hair colour."
Cons:
"Unfortunately my experience was very bad here - She cut it unevenly, put minimal layers in, and acted like she had no idea what she was doing."
"The hair cut was awful, to make matters worse, the stylist kept chopping random bits of hair off to try and balance the cut."
"The stylists do not know what they are doing."
"The cut itself was terrible. I had to ask her to do the back of my head twice, after which I gave up."
"Worst blow dry ever. I left with coarse feeling hair. No style whatsoever. And underneath my hair was still damp."
"Definitely the worst hairdresser I've ever been to."
"Worst blow dry, had it last night and will be wearing hair up to work today."
Customer Service
Pros:
"Great salon Marcelo fitted me in last minute got colour, cut & great treatment as my hair was badly damaged by faulty ghds."
"Aaron had just had a cancellation and booked me in straight away, no faffing around which so loved."
"Always get a lovely welcome, particularly from Jay."
"The receptionist was lovely and welcoming."
"The ladies on Reception are always super friendly and helpful."
"Kindly managed to fit me in last minute after being cancelled twice by another Headmasters Salon."
"I called for a standby appointment at 2:30pm and was able to book myself in for a cut and blow-dry at 4pm the same day for only £30."
Cons:
"The rudest staff I’ve ever encountered. Avoid this place!"
"Terrible salon- they are very rude and not friendly at all!"
"The two girls at the reception were unfriendly and made me feel uncomfortable."
"I wasn't greeted, but instead I was made to wait 10' and when I asked for an explanation I was told he couldn't find me on the system."
"Staff don't care and don't listen to you."
"The staff were so rude to me when I asked how long I have to wait and they did not even apologise for getting late."
"come in to refund a product that i bought from a different headmasters salon, the man that i spoke to on reception was completely rude and ignorant."
Salon Atmosphere
Pros:
"Lovely atmosphere and very chilled."
"Such a relaxing salon. When you have your hair washed you feel like you're in a mini spa."
"You definitely feel and look pampered. Friendly, polite and courteous staff with a smile from start to finish."
"Love having my hair cut at Headmasters, a real pamper and spoil. Great staff and fantastic stylists."
"The general atmosphere was not friendly at all."
"Girls our Crown is Gold and having your hair done is a pamper - Wimbledon Village Team - I walk out a Queen."
"Very happy with my cut and experience. Definitely going again!"
Cons:
"The general atmosphere was not friendly at all."
"Don’t take any cash, please AVOID all businesses that don’t take cash."
"The receptionist, ignored my greeting, asked me what I wanted with an expression I can describe as disgust."
"I've been here a few times hoping my experience would be different and sadly has not been."
"Never going to be back!!!"
"I would never set foot in this place again.."
"I will never step into that hell hole again and I will tell everyone who will listen what a shamble of a business you are running."
Value and Pricing
Pros:
"The colour sale is always brilliant value."
"Damian is an amazing hairdresser. I have gone twice now for the 'Me Day Monday' offer and I am so impressed with the results."
"Also, I was offered hair shampoo for hairloss which is really very good product."
"I just had went in for a root touch up and ended up getting a full head of colour, wash and cut and saved on the me day make over."
Cons:
"Finally, the cut - from someone who charged me £72 - was lopsided."
"They charged me £50 to mess up my hair cut."
"Without discount it would have been £400."
"I offered to pay 50% which at £33 still wasn't good value."
"My daughter attended for a carefully budgeted hair colour. She never imagined that a very casual 'should I trim your ends while you're here' would result in an extra £90 charge!"
"I paid £117 for absolutely nothing."
"Had a terrible blotchy colour here that was fixed by one of the managers."