"Staff members make the effort to make sure you are comfortable from start to finish."
"They receive the guests warmly and listen to my request carefully."
"The people working with him there also do a great job making the whole experience at Hayato very enjoyable."
"Anson's head massage was very relaxing and his attention to detail was very much appreciated."
"Staff very super friendly. Great atmosphere."
"All the staff are kind and friendly."
"The customer service is really considerate as well."
Cons:
"I was given no instructions or greetings and was left waiting as there were no one else but another hair dresser at the time."
"Feel somewhat deceived by my online research of their rating."
"I usually don't write reviews unless I really feel the need to but I must share the terrible first time experience I had at Hayato."
"I will never return to this place and I am furious with myself that I even paid for this treatment after all of this. I cannot say it enough: AVOID AVOID AVOID!"
"While the lady who was washing my hair, she was very rough pulling my hair, it hurt but I don’t want to shout because I was trying to be polite."
"The attitude of the receptionist lady, who also seems to be an assistant, is utterly awful."
"Called in today to book a haircut, the receptionist was super rude and rough!"
Stylist Performance
Pros:
"Had straightening there and really happy how it turned out! Taka is really nice.!"
"Yuko was incredibly friendly and provided very detailed advice on hair care."
"Taka has amazing technique with the cut.. He makes you look amazing after the cut."
"Martin did not disappoint! He was very friendly and professional and my hair looks great and feels so silky."
"Martin is brilliant at manipulating the scissors."
"Martin is so professional, patient and empathetic!"
"Martin was such a lovely man. He explained each step and products that he used on my hair."
Cons:
"Associate stylist did my hair, and turned out quite awful."
"At the end, my hair was just shorter with no style whatsoever."
"Avoid Avoid Avoid a Korean Associate called Martin."
"A hair salon that doesn’t live up to its name - worst experience ever at a hair salon."
"Not even worth 1 star! Very bad experience at the salon."
"He has a bad attitude, rude and would pull my hair around during the service."
"The owner absolutely butchered my hair, making it shorter than it previously was."
Salon Atmosphere
Pros:
"Love the place! The decor is really nice and everyone is incredibly friendly."
"The salon itself is well-located - an oasis of calm in the middle of bustling Covent Garden."
"I love how relaxed and peaceful it is to be there!"
"Best service at a hair salon I’ve ever experienced! Very relaxing hair wash and massage."
"First time going to Hayato Salon, ambience is lovely and very clean."
"Everyone here was very friendly and nice."
"This salon is very clean and has nice atmosphere."
Cons:
"When I got my bag back at the payment, it’s bottom was all white with the dust."
"Don’t be fooled by the pictures, this is the worse salon I’ve ever been."
"The salon refused to return my money. I say, stay away from this salon unless your Asian and have straight hair."
"It was just a rip off."
"This salon is for rich Chinese kids who likes to be pampered."
"He is the rudest, nastiest and grumpiest hair stylist I have ever seen."
"My hair dresser's name was Martin. He was very very rude."