Address: 11 Brewer St, London, W1F 0RQ, United Kingdom
Phone: +442072870015
Rating: 4.1
based on 206 reviews.
Customer Service
Pros:
"The staff were all extremely welcoming and immediately offered a drink (including wine) when I arrived"
"Emile is a pro, he didn't just listen to what I wanted but he also gave me some very much needed advice."
"Yiannis was really considerate of what I wanted and also offered suggestions."
"All the team was very friendly and they offered me a glass of wine and popcorn."
"Staff were extremely friendly and the stylist listened to what it is I wanted."
"Very friendly from everyone as soon as I walked in"
"Friendly staff, was offered a nice coffee and a great service overall."
Cons:
"What happened to me was insane. I knew my hair was bad because the other hairdressers were looking around when my hair was being cut."
"This salon acted unprofessional and I know for sure I won't be returning."
"Rubbish job rubbish treatment and service."
"The receptionist was extremely rude, I turned up, no one greeted me but straight away I was told off."
"The hairdresser I had did not utter a word to me regardless of me trying to communicate with him on several times."
"Outwardly rude to clients. One hairdresser rolled her eyes and huffed at people."
"They said it was my problem that I booked via Treatwell and not directly with them."
Salon Experience
Pros:
"A really pleasant experience and will definitely become my go to from now on."
"The place is great and nothing to fault, best in town in my opinion!"
"Best salon experience I have had in years"
"I always come back to this place being sure that my hair will receive a professional care."
"I listened to snippets of advice given by the stylist (name was Carl? Sorry!) and the outcome was way beyond my expectations"
"I've been going to a rather renowned East London salon for the past few years, Gusto is almost half the price and twice as good"
"I left the salon pampered, taken care of, and with great hairdo"
Cons:
"Others were being offered water or a hot drink... Me - NOTHING."
"From an ambiance perspective the studio is very dark and not at all like the pictures."
"It was kind of no frills experience. No head massage, basic salon and the loud clubbing music did not allow me to relax."
"The salon itself is very small making you feel cramped"
"Overall, the salon looks chaotic, towels are shabby, the receptionists are looking at you like you were a fool and not even talking to you."
"The whole place is a mess, very weird vibe and no service culture."
"It was a warm day but the salon was ridiculously hot (either there's no air con or it wasn't working)"
Value
Pros:
"The value is simply amazing"
"Lovely colours at really great value, no where does what they do here for the prices they offer."
"The value is simply incredible for such a centrally located hairdressers and the service is some of the best I've experienced."
"The price was also very reasonable for the value of the package."
"Prices are low for central London"
"Definitely worth the price, great service."
"Professional service at an affordable price."
Cons:
"They said it was going to be £42 when on the website it said it's £36."
"All in all I paid an extra £25 on top of the £67 I'd prepaid (for medium length hair)"
"I paid 200 for my balayage and cut and blowdry all for it to look different shades of orange."
"Overpriced and not worth the money."
"Prices get upped for ridiculous 'extras'."
"Was excited to try this place for a blowout based on great prices listed on their website, turned out they are off by at least 5 pounds!"
"Lastly, they charged 5 pounds extra - not what they told her on the phone while making the appointment."
Quality of Service
Pros:
"Mehmet helped me with my hair and did a great job on it!"
"I came out with the best highlights I've ever had and one of the most voluminous blow drys I've ever been bestowed."
"Lordy listened carefully and gave my daughter exactly the right cut, colour and style she wanted."
"Emile is fantastic for hair colouring and hair cut, I’ve known him for like 5 years and he is simply amazing every time."
"Olimpia was super lovely and bubbly and knew exactly what she was doing."
"I have very tangled curly hair and he worked with it very well, offered his opinion on colours and gave me the exact shade I showed in the photograph."
"The actual highlights were by far the best I've ever had"