Simpsons Boutique Spa Reviews Summary

Staff Service and Hospitality

Pros:

• "We were greeted by friendly staff who checked us in and gave a tour of the facilities."
• "The staff couldn’t do enough for us."
• "From the moment we arrived we received a warm welcome."
• "All the staff were very attentive and you even get your own little electronic buzzer for if you needed anything."
• "Thank you Charley for your guidance on the products and for making me feel special."
• "The ladies are welcoming, kind and amazing in all their different roles."
• "The service from all staff was exceptional, nothing was too much trouble."
• "Staff were absolutely incredible and so helpful, anything I wanted or needed was absolutely no problem for them."

Cons:

• "My experience at Simpsons boutique Spa was good but unfortunately I have been chasing them up for the professional receipt and they kept saying they would send it but never did."
• "We did not make a full complaint at the end of our spa day, given it was my hen do, so as to not dampen the mood."
• "Upon arrival we used our first 30 minutes to try and use the lockers and waiting for drinks. Most staff didn’t know how to use the lockers and couldn’t solve the issues."
• "The afternoon tea was served without drinks, and we had to ask someone whether we would be receiving any."

Treatments and Facilities

Pros:

• "We both opted for a back massage for our treatment and we can both definitely say the massages were fantastic."
• "The treatments were amazing. Individually tailored to your needs."
• "Attention to detail was exceptional with everything."
• "A back massage, followed by a facial and finished with an Indian head massage, I was so relaxed I nearly nodded off twice."
• "The treatments were incredible at a fantastic price."
• "The treatments were of high quality and we felt relaxed and refreshed afterwards."
• "The afternoon tea was the perfect ending."
• "Our massage and facial treatments were superb, definitely my all-time best experience."

Cons:

• "Really lovely experience in fresh, clean, modern and beautiful surroundings. The spa facilities are all outside which can be bitter sweet."
• "The only slight niggle is that I would prefer it if the herbal teas came in a mug or a teapot instead of a small cup."
• "The worst place I have ever had in my life don't waste your money. In May I made a reservation with the 'specialist' in eyelash extensions... I felt glue spilling into my eye."
• "The large hot tub being a main attraction! I’m always made to feel comfortable and enjoy the treatments, it’s a day of luxury and pampering. Could just do with a handrail to get into the large pool as bit deep to get into, especially if you have problems with your knees."