Johnsons Hyundai - Coventry Reviews Summary

Customer Service

Pros:

• "Scott was a superb ambassador of the brand so ask for him if you can!"
• "Had an excellent experience today, ordering a car."
• "Fantastic customer service right from our first visit."
• "Hyundai Coventry, truly deserve top marks for customer care."
• "Inexpensive, reliable High-spec cars and top-notch customer service."
• "The service guys is really knowledgeable... Kept me updated throughout and just very friendly."
• "The gentleman (Lee) who I dealt with at customer service was very pleasant."

Cons:

• "Avoid this dealership like the plague. The customer service is diabolical."
• "APPALLING CUSTOMER SERVICE."
• "Google showed Johnsons Hyundai as closed so I called to find they were open, told the man we'd be there shortly. Arrived and looked around outside, browsed for a few minutes and then went inside. One person inside, didn't look up or acknowledge us."
• "Very disappointing. Phoned and made an appointment for today yet when I arrived I was told my car was not booked in."
• "Funny how you call the option for car sales- they answer the phone within seconds. But contact the service and parts enquiries… it’s just rings out constantly."
• "When someone does answer (same male voice) he is very rude and abrupt."
• "No-one answers the phone."

Staff Professionalism

Pros:

• "i dealt with Andreea and she was very professional and made me feel very at ease."
• "Andreea was welcoming and friendly. Answered all our questions and was helpful."
• "Scott, Lee and Chris were the members of staff that I dealt with - all very professional."
• "The guy on the front desk was professional and friendly, he explained the vehicle health check and answered a couple of questions I had in a way that was easy to understand."
• "Great customer service by Macauley the sales exec I dealt with at Johnson's."
• "The staff at Johnsons Hyundai Coventry were good because I was very pleased with the service I was given, they did everything that they promised and the salesman went above and beyond to ensure that I was happy."
• "Welcoming, friendly, helpful and knowledgeable staff."

Cons:

• "Was greeted by a salesman in a rush who was too interested in another customer and then palmed me off to a different salesman."
• "Spoke to a lady on the phone regarding a used BMW they have for sale... absolute waste of time and cost of travel."
• "Dreadful after sales customer service."
• "Very unprofessional service. My son booked an appointment to test drive a car, for an hour, as agreed with the salesman on the telephone. When he arrived he was informed that were really sorry someone has just paid a holding deposit online."
• "Some of the worst customer experience I've ever witnessed."
• "Asked a question via email. No reply."
• "It was a very bad experience with Johnsons Hyundai in Coventry."

Service Quality

Pros:

• "Another service and MOT has been completed with excellent customer service provided again."
• "Contacted the garage as was having a problem with the clutch, as it happened it was a manufacture problem and was covered under the warranty, the garage gave an absolutely first class service."
• "Very pleased with our car which was fully valeted prior to picking it up."
• "After taking delivery of the car, I encountered a few minor issues. However, Johnsons Hyundai immediately stepped up to the plate and assured me that they would rectify the problems."
• "Had my car mot and servicing done today and from the booking to the delivery of the car after the service has been on time and efficient."
• "First class customer service from start to finish."
• "Communication was excellent and the service provided all round was brilliant."