De Vere Horsley Estate Reviews Summary

Accommodation

Pros:

• "The rooms at De Vere Horsley Estate will fulfil that want. A micro room with a pod like bathroom."
• "More spacious bedroom and bathroom was very generously sized."
• "Superior rooms was nice, nothing great, there was Aircon in the room."
• "The room was spotless."
• "Rooms are spacious and well furnished."
• "The room was spotless and also extremely comfortable."
• "Rooms were hot and little small. I heard some rooms had air conditioning and bigger."

Cons:

• "We paid £120 for a 'superior room' and it was terrible, so small, I could barely fit in the bathroom."
• "The bed is in serious need of replacement."
• "Rooms very small and in need of some tlc."
• "The rooms were dark and dirty beyond belief and have no air con."
• "The double room we had was tiny. Suitable for one person really."
• "The rooms are basic but clean."
• "The rooms are dated and what made it worse is the uncleanliness."

Service

Pros:

• "The service is fabulous, rooms are spot on, staff well trained and friendly including the housekeeping staff."
• "The staff are extremely helpful and look to make your stay the best they can."
• "The service was excellent from the staff."
• "Lovely hotel lovely staff except for 1 person on reception!!"
• "Staff were friendly and polite."
• "The staff were great."
• "The staff were professional and really helpful."

Cons:

• "Not recommended for business groups."
• "We had an issue over breakfast stemming from our check in experience. We were offered no solution except a sorry, nothing we can do!"
• "Staff were very unwelcoming, it makes you feel that you owe them money!"
• "Staff at reception where polite but not friendly."
• "The receptionist in the modern building was rude, incorrect with important details and wholly unapologetic about her actions."
• "Staff were not particularly friendly or helpful."
• "One particular member of staff on reception was not welcoming and came across rude at times."

Food & Dining

Pros:

• "Breakfast was wonderful with something for everyone and the best creamiest scrambled eggs."
• "Breakfasts were incredible, my favourite part of the stay."
• "The food was hot, varied, and well seasoned."
• "Food was abundant and delicious."
• "Late night bar meal was lovely."
• "The dinner was very tasty - the choices were quite good and the portion sizes too...don’t get me started on the cheesecake! Absolutely delicious!!"
• "The food served is always of a high quality, with a wide selection to suit all dietary needs."

Cons:

• "The main food variety was abysmal and the roast beef was so tough that we had to ask for steak knives."
• "Dinner was disappointing. Not much choice and what was on offer was not the best quality."
• "The restaurant serves very sub-par food. Extremely salty, cheap products."
• "Breakfast wasn’t great - no healthy options at all."
• "Food was supposed to be a la carte!.. No chance! definitely basic at best with premade refrigerated desert."
• "The food was a bit sub par with wrong food being served and the salads being poor quality."
• "The restaurant evening meal was terrible, food very dry as sitting under heat lamps."

Location & Grounds

Pros:

• "Hotel is easy to find and in a great location."
• "What a beautiful setting for a hotel."
• "The grounds are super and done very well with interlinked areas between the buildings."
• "Situated in a beautiful village, great pub and small shop in walking distance with other local attractions nearby."
• "Fantastic hotel. Stayed here for 2 nights as I was going to Epsom for ladies day."
• "The location is simply amazing, they also offer a perfect venue for your dream wedding!"
• "The grounds itself is gorgeous."

Cons:

• "Need to bring towel and lockers OOO."
• "The location is beautiful."
• "Location - Hidden away and not very well sign posted, even with GPS, ended up on a private road, feel sorry for the residents."
• "Lovely location the grounds are superb."
• "Gorgeous location and the grounds are beautiful."
• "Expansive premises with lots of interesting ancient constructions nearby."
• "The location is inside Surrey Hill area, it's stunningly tranquil and beautiful."

Amenities & Facilities

Pros:

• "There is a gym and a very nice indoor swimming pool which is open from 6am until 10pm."
• "Nice pool but the facilities would really benefit from having a sauna, steam room and a jacuzzi."
• "Great place for a walk, fresh air, good paths and lots of green."
• "Plenty of amenities in a nice environment. Fitness centre and swimming pool can make your stay exciting."
• "The hotel has many areas dotted around the hotel where you're able to get a hot drink and different types of water for free which was a brilliant touch!"
• "Great conference and meeting facilities."
• "Pool: good length, clean."

Cons:

• "Gym is tiny. Whole place needs modernisation."
• "Bar is like a corridor and the rooms are small. Swimming pool is just that. Not a spa. no sauna or steam room."
• "The coffee points only had disposable cups for coffee and water. Incredibly wasteful and just plain baffling for the type of place they market themselves at."
• "Amenities could be better.... but apparently still in the 17th century."
• "No brush to clean the toilet!"
• "Attended a conference here for three days and three members of the group struck with terrible food poisoning on the second night."
• "Property needs an update, outdated rooms with some housekeeping issues."