"The staff are amazing attentive and great with young children."
"The staff are all very friendly and welcoming."
"The staff are wonderful and make you feel outstandingly welcome."
"Staff are always friendly and helpful."
"Staff were really great and did all they could to ensure our evening went well."
"Service from front desk and breakfast staff was perfect."
"Warm welcome from the lady at the reception."
Cons:
"Service for dinner was slow. They were obviously short staffed."
"Unfortunately there was extremely loud music playing from the wigwam across the grounds which really affected the entire hotel and ambience."
"All they had was a BBQ which was overpriced for a burger."
"No signs where clear and no-one notified us we need to put our car reg in."
"Service seemed under a lot of pressure."
"Although all the staff were friendly a fair amount English was 2nd or 3rd language which made some requests/ questions hard to answer or communicate."
"Service and lack of knowledge from staff is ridiculous.. they seem to just wander round not knowing what to do."
Rooms and Accommodation
Pros:
"Beds super comfortable, rooms spotless and bathrooms modern."
"Whilst the deluxe room we had could do with decorating and more storage, it was spacious, clean and comfortable."
"The room was stunning and the views out of the window were perfect."
"Room was fantastic (Queen Anne suite). A great size and layout."
"We were in the garden view accommodation which had recently been refurbished with a large shower and bathroom with underfloor heating which was very welcome as the weather wasn't the best."
"The staff were exceptional and our room was very clean and comfortable."
"The room was amazing with a lovely Roll top bath and 'his & her sinks' as well as a massive sumptuous queen bed."
Cons:
"The room was freezing and there wasn't any hot water in the morning."
"The heating did not work, so a portable heater is supplied."
"Fixtures very tired looking."
"The suite was also really run down though - missing plugs, dirty bath, stained upholstery, dirty glasses etc."
"There is mould in the bathroom and the toilet did not flush effectively."
"The AC was broken and there was no heating in the room."
"The finish in the room poor, the shower so tiny I couldn’t fit, no hot water in the evening."
Food and Dining
Pros:
"Beautiful place and food was delicious, would highly recommend!"
"The food is delicious."
"The food in the restaurant is delicious and very well presented."
"Dinner on the first night was excellent and great value when bought on line as part of the package."
"The food was delicious and the presentation was faultless."
"Superb food for the 3 course meal, compliments to the chef!"
"The food for our dinner and breakfast was superb."
Cons:
"We only had a single menu option plus a vegetarian option so if people didn't like out choice there wasn't much they could do."
"The tea was nice but one of the scones were not cooked in the middle."
"The sandwiches itself were basic and there wasn't much effort put into the veggie options which was disappointing."
"The menu is very limited so not a great choice."
"The roast potatoes with the roast beef were inedible. The rest of the dish was mediocre."
"Breakfast menu offered croissants which were nowhere near actual croissants, not even made out of puff pastry."
"We ordered 3 courses and we sent each back as they were either cold, overcooked or not cooked enough."
Grounds and Location
Pros:
"A stroll around the lake after breakfast is a delight, lots of wildlife."
"The grounds outside are spectacular, perfect for a walk after a nibble."
"The Capability Brown designed grounds were fantastic and well worth a walk around the lake (esp at dusk)."
"The hotel and grounds are absolutely stunning."
"The hotel is beautiful, everything from the rooms and decor and the grounds are so well kept!!"
"Absolutely amazing venue, the grounds and views are beautiful."
"The grounds are lovely. Lakeside setting."
Cons:
"I booked a birthday surprise for my husband and I – the pictures were very misleading for the standard room with garden."
"There is a general lack of attention to detail both inside and outside in the beautiful grounds."
"The grounds are lovely although there was some debris / litter left from weddings which could have been tidied up and seemed to have been there some time, especially by the lake."
"Animal and dog poo over the lawns, animal poo I get but the dog poo was horrible."
"The exterior is rotten and in need of repair."
"The garden rooms are tired and overdue refurbishment which lets the place down at the moment."