Petra Jewellery Reviews Summary

Customer Service

Pros:

• "Very friendly staff and easy to make an appointment due to the current situation."
• "Someone recommended me to try this place and their prices were very reasonable and the staff were very friendly and helpful."
• "The staff were so friendly and helpful with great advice (via email)."
• "The staff in Petra are fantastic and so knowledgeable."
• "All members of the team were friendly, polite and professional in their service."
• "The staff couldn't have been nicer or more friendly."
• "The staff is also super friendly and they clearly care about you being happy with the product!"

Cons:

• "Quite pushy sales staff."
• "First of all the owner has really poor manners. Aggression and rudeness do not belong in business."
• "Its a shame the goldsmith has ruined my first experience visiting the store and putting me off in the future."
• "Visited Petra Jewellery in the past and received reasonable service - however very recently greeted by an odd doorbell system upon entry."
• "Not exactly the welcome we expected - probably time to stop giving Petra our custom."
• "Expensive for repairs too, they take the money before the repair and didn't do a great job as they were unaware my chain was hollow."
• "Haven't been back since. Buy my jewellery on the continent only now where the service and products are superior."

Quality of Work

Pros:

• "We love how the rings turned out. Definitely recommend their service. So bespoke to your needs."
• "The repair and resize was done beautifully and the engraving was perfect."
• "I am delighted with the results and fine craftsmanship."
• "They had it reset beautifully and came back looking brand new."
• "The work they did on repairing a 26 year old engagement ring was quality workmanship."
• "Petra did a fantastic job of re-polishing my diamond and yellow gold ring that I thought was past it! The gold was really tarnished but it looks like brand new!"
• "I am totally thrilled with the design, quality and service we have received from start to finish."

Cons:

• "Secondly bought a silver ring which I put aside and when decided to wear it in couple of months it was dark. Which makes you wonder about the quality of the products sold in this place."
• "Only went to get a chain fixed and tried telling me more of my chain needed fixing at an extra expense to get the price up."
• "Petra's 2 quotes for work not needed was £190-£240 more than I needed to spend."
• "I was quoted more than expected and more work was apparently needed which would take up to 3 weeks... Today I have been quoted from the Birmingham store (we purchased the ring from) and they said the work that the Petra goldsmith quoted me wasn't necessary."

Design and Customization

Pros:

• "Beth was incredibly knowledgable and not pushy in the slightest - we both felt as though she genuinely listened to what we wanted."
• "Jo was wonderful helping us to decide what colour to go for and how the stones would be set."
• "I had a design meeting with Rosie who helped me come up with a design that would include the design elements that were most important to me."
• "We couldn’t have asked for a better experience - Rosie was absolutely amazing, and understood completely what we wanted. The rings are perfect!"
• "Natalie drew up beautiful designs with very reasonable prices."
• "The friendly and knowledgeable team at Petra assisted us with the design and then produced the pair of rings perfectly, exactly as agreed."
• "Beth designed the most special signet ring for me using my Mum's eternity ring and some pieces of my own old jewelry."

Cons:

• "Lovely selection of jewellery, nice team and very friendly when in store but the appointments requirements make them a little inflexible."