Pravins Reviews Summary

Customer Service Experience

Pros:

• "Excellent customer service from Pravins. From the moment I walked in, I was made to feel valued and important."
• "Francesca and the team were amazing. They went the extra mile to check with their other stores."
• "We are really pleased with the outstanding service provided by the staff here, especially Francesca, Bradley, and Hannah."
• "Wow! I just want to say thank you so much to Pravins for the best experience! Francesca in particular."
• "We have had a fantastic experience with Pravins over the last couple of years."
• "Today we went in to the shop and welcomed by Jared. From the moment we walked in until the moment we decided we would like to buy, we have been treated so respectfully."
• "Had a fantastic experience from start to finish with this company. Francesca patiently went through all our options."
• "The shopping experience at Pravins Reading was truly delightful from start to finish."

Cons:

• "Really poor customer service after we bought a ring from here that was thousands. Found out it was faulty and they were terrible at dealing with the situation."
• "My daughter had a very bad experience with Pravins in Reading three years ago... due to the actions of the staff."

Product Selection and Quality

Pros:

• "The jewellery they have is stunning, a wide selection of lovely designs."
• "We have since purchased our wedding rings and bridal jewellery, as well as some other bits and pieces."
• "Fantastic service and very friendly and helpful staff. We were served by Nickey who was so helpful."
• "I purchased my fiancé’s ring from the Reading store and have to say the service was excellent!"

Cons:

• "I first bought my wedding band from Pravins back in 2013 & it has held up beautifully. Due to significant weight loss... it cannot be resized."

Staff Knowledge and Expertise

Pros:

• "Francesca professionally and kindly shared her knowledge of diamonds with us. She was very friendly and considerate, and also highly knowledgeable in diamonds."
• "Erin was fantastic when helping my fiancé with my engagement ring. She was extremely knowledgeable and friendly."
• "Aimee stands out the best sales person I have dealt with in Reading in terms of Jewellery shopping and guiding me to find the perfect ring."
• "From the get-go, Bradley at Pravins in Reading was absolutely amazing. He made the first appointment for engagement rings feel really special."

Cons:

• "My daughter had a very bad experience with Pravins in Reading three years ago. She had fallen in love with a diamond ring worth £35,000 and her husband was going to put a deposit on it but due to the actions of the staff (at that time) they decided to go elsewhere."

After-Sales Service

Pros:

• "We visited together for the first time for a re-size and to view wedding rings and bridal jewellery, shortly after getting engaged. The team were very excited for us, champagne was drunk and we were made to feel really special."
• "I had a great experience on the phone with Janeal today... Plus the returns situation, resizing options, and re-coating process were all explained to me."
• "We feel really glad that we had Pravins at such close proximity when we were looking to get engagement rings. It was the first jewellers we went to without having any idea of what we were actually wanting."

Cons:

• "The ring had faults that were realised a few weeks after purchase. Pravins agreed as they 'mended' them but never mended them properly and the ring remained slightly faulty which they wouldn’t do anything about."