Brufords Jewellers - Official Rolex Retailer Reviews Summary

Customer Service

Pros:

• "Customer service was excellent, Louise handled my enquiry with first class customer service."
• "Maxine was pleasant, friendly very helpful, efficient and we had her whole attention."
• "Customer service is fantastic, very experienced and Knowledgeable Team who are very Passionate about the products."
• "The staff are lovely and know their trade."
• "Penny provided kind, personal and knowledgeable service."
• "Rebecca gave us great advice but was not pushy. Lovely gift wrapping. Friendly and knowledgable service."
• "Always a smiling and friendly greeting and a professional service."
• "Simon Power has an ongoing relationship with our family as our preferred watch expert."

Cons:

• "Went there to inquire about trekking watches. I was nearly blocked the entrance by a man who seemed to filter customers."
• "This is not the best review to write but I think maybe Brufords needs to check on the valuations for Rolex’s."
• "Rang on 10th April, very unhelpful! Wanted to place an order for £30,000 Rolex day/date! & told me if not known to them & face don’t fit! Basically jog on in so many words! Disgusting service!"

Product Quality and Selection

Pros:

• "I am impressed with the speed of repair to my watch."
• "They did so inexpensively, and perfectly, taking time to ensure that the work was undertaken to their usual exemplary standards."
• "I bought an ex-display watch and they were very open/honest about a very minor mark on the bezel."
• "The clarity and cut of their selection of diamonds were superior and of higher excellence than other establishments I frequented."
• "My only regret is that I did not ask to try your watch on, which was probably the best of the bunch!"
• "I bought a lovely pre owned Cartier Must 21 Chronoscaph watch for my husband’s 60th birthday."
• "I’ve purchased many time pieces from Simon P at W.Bruford, I’ve always received excellent customer experience & service."
• "The young lady who dealt with us regarding my husbands Rolex service couldn’t have been more helpful and polite."

Cons:

• "The telephpne call coming out of the blue, informing me that a piece I had been waiting for had come in - three days before my birthday was greatly appreciated."
• "For those poor reviews saying valuations are low know that this is a business they're there to turn a profit not to chance breaking even."