USA Star Nails Reviews Summary

Customer Service

Pros:

• "Her manager got involved and was apologetic."
• "Staff are so friendly and does there job so professional."
• "All the ladies there were really friendly and professional."
• "The host Lady was kind and made me feel welcome."
• "The staff are always friendly and welcoming!"
• "The team here are super friendly, the environment is safe and totally Covid compliant."
• "The staff are very friendly especially the girl on reception!"

Cons:

• "The lady who did my mani and pedi was rude, in a rush and she was very rough."
• "The customer service in this salon is beyond shocking."
• "The lady who had done my nails had a go at me in front of everyone getting their nails done."
• "Was forced to write a review right there and then with the technician watching me. Very uncomfortable."
• "PLEASE AVOID THIS PLACE, save your time and money!"
• "The manicurist was very rude, unfriendly and aggressive when pulling my hand and filing my nails."
• "Customer service is terrible. None of them are professional at what they do."

Salon Cleanliness

Pros:

• "Shop is spotless. It’s a clean and lovely environment."
• "The salon is really clean and relaxing also!"
• "A clean, friendly and professional place I'm truly impressed with the refreshingly excellent standard of service here."
• "The venue was super clean."
• "The salon itself is bright, clean and spacious."
• "The areas and workbenches are always clean and they keep the shop in near perfect condition."

Cons:

• "Dirty salon, they don't clean tools properly."
• "The foot bath they used wasn’t cleaned right after being used for another client."
• "Place was dirty and full of other people’s nails and mess."
• "The place was not hygienic."

Quality of Nail Service

Pros:

• "It is always an amazing experiencing.. I have been using them for almost a year and each time my nails comes out flawless."
• "My nails look fantastic and last long!"
• "Great attention to detail and careful with the skin around my toes nails which is really important."
• "Exemplary attention to detail is always shown here."
• "Fantastic treatment overall by staff - great value."
• "My nails always look great after I've been."
• "I always get my nails done at this salon and I LOVE IT!!!"