Address: 32 Store St, London, WC1E 7BS, United Kingdom
Phone: +442076368866
Rating: 4.9
based on 122 reviews.
Quality of Services
Pros:
"Absolutely amazing."
"My appointment was for my bridal nails and they truly exceeded my expectations."
"Fantastic service and top notch job always, both for nails and other treatments."
"Had a wonderfully relaxed day here. I booked a manicure, pedicure and massage for my birthday."
"Filing was done with great attention to detail all the way to the polish and finishing touches--everything was perfect."
"Had a pedicure with a back and shoulder massage. Really excellent service - warm and welcoming spa."
"Honestly, I think this was the best manicure I've ever received. My nails have never looked better!"
"I had a massage, facial and pressure point add on - honestly the best massage I have had (in a long time / maybe ever??)"
Cons:
"It was a disaster! The lashes don't look remotely natural."
"Got there 5-10 mins late so opted pay for parking - was told would have to do classic lashes instead of hybrid, as time has passed."
"Was seen 30 minutes after my appointment was booked for then told there was not enough time to complete the service."
"I was in yesterday for a Gel-X (Apres) extensions manicure... I have really unprofessional , shabby looking nail extensions on."
"The staff were lovely and it was a nice environment. I got some of what I paid for. However, I am highly disappointed as I was mislead to believe I had already paid for the service."
"Seen an influencer post this place and they are the worse nails I’ve ever gotten, took 3 hours to put on paid £100 and then three nails fell off two days later."
"They overbook themselves, so the times they appear available on Treatwell are not accurate."
"I worked 1 day and they send me a for leafleting and they have bar also so we have to welcome everyone and look after all people they sitting on the bar. It's not job for the beauty therapist."
Customer Service
Pros:
"The quality and the friendly environment are just outstanding."
"Upon arrival, the staff was super friendly and professional."
"Edward and the front of house team are so welcoming and make you feel at home."
"The atmosphere, therapists, technicians and hosts were all incredible; such lovely and warm people."
"Carla thanks for being so patient and artistic with my birthday nails."
"The entire team is very helpful and with a smile on their faces."
"The staff are incredibly friendly and attentive and go above and beyond to make sure you are happy."
"A truly exceptional salon experience and one of the best salons I've been to."
Cons:
"I don’t have more time to dedicate to this right now. This was supposed to be 1.5 hours at lunchtime, not several days."
"Was told would have to do classic lashes instead of hybrid, as time has passed. Said fine, went downstairs, got lashes, setup was nice and comfy."
"Was seen 30 minutes after my appointment was booked for then told there was not enough time to complete the service."
"The salon itself is beautifully designed... However, the atmosphere was ruined by the cold as the heating was not working."
"It's not job for the beauty therapist."
"They overbook themselves, so the times they appear available on Treatwell are not accurate."
Ambience and Decor
Pros:
"The decor and ambient but cool music really is the icing on the cake for a brilliant service."
"The atmosphere and design is beautiful as well, with lovely music and scents all around."
"Iris Avenue is beautiful inside and out! The staff were super friendly and my nails look great."
"The decor of the place was really nicely done and the toilets were clean, and it was very warm (it was a cold day!)"
"The salon itself is beautifully designed, with modern and tasteful decor that adds to the overall ambience."
"Lovely environment, nicely decorated and with lots of nice little touches."
"The decor and vibe is amazing."
"The salon is beautiful and aesthetic, everyone was absolutely lovely."
Cons:
"The set up and ambiance of the salon itself was very shabby."
"Everyone working there gave some lame excuse about how the radiator never works."
"The atmosphere was ruined by the cold as the heating was not working."
Beverage Services
Pros:
"We ordered prosecco from the bar and had the perfect afternoon celebration."
"I enjoyed a cbd tea and was gifted an adorable coated marshmallow as a happy birthday treat."
"The cocktail service just tipped me over the edge, Pablo’s Secret needs to be shared!"
"The in-house selection of cocktails and coffees were the cherry on top of my experience."
"They make their own syrups, showing how much pride they have for their business and custom."
"The drinks were amazing and unique."
"I had a massage, facial and pressure point add on - honestly the best massage I have had (in a long time / maybe ever??) because they really listened to what i wanted and gave me exactly that."
"Fantastic atmosphere and a really nice staff! I got a lash lift and love the concept of a bar/spa/salon."
Cons:
"The drinks were not complimentary which took me aback because all salons I have been to so far have always provided complimentary drinks."
"My only slight gripe was that I was charged for a tea, which I wasn’t expecting."
"Unfortunately, the atmosphere was ruined by the cold as the heating was not working and everyone working there gave some lame excuse about how the radiator never works."