Address: 78 Battersea Rise, London, SW11 1EH, United Kingdom
Phone: +442079241236
Rating: 4.7
based on 457 reviews.
Customer Service
Pros:
"The manager fixed straight away without issue."
"Staff were so welcoming and lovely, with great colour recommendations!"
"The salon staff were really friendly when I arrived, I was offered tea or coffee which is really above what I expected."
"Honestly a business that values your experience as well as the quality of your nails."
"The customer experience is wonderful and they always make me feel so welcome."
"The staff is friendly, and as a matter of course I am usually offered a glass of water upon arrival."
"Fiona's skills are truly remarkable, the shop is clean, and Fiona’s team if friendly and always helpful."
Cons:
"Super disappointed with my experience at this salon."
"They are overbooked, bad quality and not to mention terribly rude."
"Disgusting customer service, poor timing, prices aren’t the quality you’d get paying the same elsewhere and the manager is the rudest man I have ever met in a professional environment."
"A very rude rude staff!"
"So unprofessional and rude."
"Absolutely disgusting attitude of nail technicians."
"I was met by rude staff, who spoke among themselves whenever I had asked questions."
Nail Service Quality
Pros:
"I’ve had many shellac manicures here and they are the best in London."
"The pedicures (my usual service) have always been done to a good standard."
"I was really pleased with my nails and loved the colour."
"Fabulous job done with the freehand design and very affordable."
"I had gel infills done and they are always perfect and look very natural."
"They spent time and careful attention to our nails and I’m so pleased with the results!"
"The nail technician was so gentle, paid so much attention to detail when doing my nails and was open to any suggestions and corrections to make sure I was happy with what was done."
Cons:
"They shaped my nails so bad that they are all different size and angle, in some areas polish is missing, didn't cut the skin around properly and in total not satisfied."
"The coats are uneven, lumpy on a couple of nails, shellac is on my skin on some nails and the tips weren’t done well."
"They chipped within 24 hours."
"3 of my nails broke only 1 week later - 4th June."
"It’s been a week and my nails are already lifting due to the man not painting my nails properly."
"One of my acrylics has broken after less than three days."
"Nail filing wasn't straight and nail varnish was applied haphazardly + was left with bubbles on the surface as shown in photos."
Price and Value
Pros:
"Fabulous job done with the freehand design and very affordable."
"The loyalty scheme is great, for every pound you spend you get a point and when you get to 100 points you get £10 off."
"Prices are unbelievable reasonable for London!"
"For the price you pay, you can't get any better for your money."
"Plus £18 for acrylic full set is a bargain!! Best nail shop in South London!"
"Also very reasonable pricing compared to other nail salons in the area."
"The pricing is good for the area."
Cons:
"I went there for a very basic pedicure and was charged 22 pounds!! It felt like a major rip-off."
"I felt like all the good reviews were misleading. 40 pounds for poor service and unclean area and tools. Never again."
"I paid an incredible amount for my hands - £68!!!"
"Went today thinking that I was gonna pay the price given online and they ended up charging me £25 extra for nail art!"
"Worst nails that i have ever done! Crazy prices!"
"I paid £38 just for them to fall off 2 days later??"
"I am really upset as a paid more than I usually do at my regular nail salon, plus I got shellac which I thought would improve the quality of the extensions, which I’m wrong about as they have barely lasted a week...."
Hygiene and Cleanliness
Pros:
"Unlike other salons I have been to in the past, they are very hygienic, which is of course so important."
"The salon itself is small but cozy and makes a good use of the space it has."
"From the moment I stepped in the door and was greeted to the impeccable cleanliness of the salon the modern new decor soft white lighting."
"The salon is clean and the atmosphere is great."
"It decorated very nicely and is always clean."
"The best place in Clapham Junction. The place is very beautiful with fully flowers."
"The store needs a clean, especially behind the massage chairs-it was late in the day so maybe it became dirty throughout the day, but still."
Cons:
"I felt like all the good reviews were misleading. 40 pounds for poor service and unclean area and tools. Never again."
"This place used to be great, but must have changed owners since last time. Firstly it’s untidy and dirty."
"The UV shellac lights look like they've never been cleaned, and the tools don't look like they've been properly sterilised as each technician has their own personal box with tools inside."
"Overall my biggest concern here was sanitation."
"Nail tools weren't in alcohol / sterilised liquid. They were taken out of a make-up/pencil case. Nasty."
"A real shame as I'd heard good things from others but won't be going back."
"I used to be a regular customer here, but today is the last time I will be coming after a couple runs of recent bad experiences."
Staff Professionalism
Pros:
"The staff were extremely attententive and very professional."
"All the staff are very skilled and friendly. Welcoming atmosphere."
"Very friendly staff and great atmosphere in store, booked for appointment and was seen straight away, clearly great teamwork between staff would highly recommend."
"The staff are always so friendly and accommodating: they always try to fit me in even when I haven't been able to book."
"The staff are all amazing especially the manager."
"Great range of colours and my manicure always lasts."
"Tea/coffee provided."
Cons:
"The whole time I was getting my nails done I felt looked down on. I felt the fairer woman was being treated better than me."
"It seemed as though the woman that was doing my nails was more interested in doing my nails in the shape and colour that she thought best rather than listening to what I wanted."
"I Experienced Prejudice they gave me a rubbish service."
"I just don’t believe this place is black people friendly. You can almost feel the racism."
"Lady was really rude, when I corrected her on what I wanted she muttered ‘so boring’ and wasn’t friendly at all."
"The girl I have had (both times) has been sloppy, complacent and rude."
"Every time I told her to correct parts of the manicure she would be all grumpy and respond to me in an aggressive manner!"