Nail Candy by KD Reviews Summary

Customer Service

Pros:

• "Very professional service. Ladies are amazing, welcoming and approachable."
• "After freshly getting my gel manicure done, they were perfection!"
• "Best salon ever 🥰 the people that work there are the most kind and friendly."
• "I've been here to do my shellac manicure and pedicure and I've been super satisfied."
• "I had such a great experience here! The woman doing my Shellac manicure was so helpful and the attention to detail was amazing!"
• "I was initially a little worried due to some of the negative reviews but I had a pleasant experience."
• "Highly recommend Lora for her facial treatment services, was so pleased with the outcome."
• "I’ve know this beauty center thanks to a voucher that I bought online. I’ve been there the first time for a manicure, but since then I I’ve tried all their beauty treatments."

Cons:

• "SCAM!!! The staff was very rude refused the service."
• "The beauty technicians are very good and very fast at their jobs BUT I was charged double what I normally pay."
• "The manicure was awful, I wasn't happy with the colour but she reassured that after the second coat the colour would be fine."
• "My experience with Nail Candy was extremely disappointing."
• "Avoid for intimate waxing. The wax technician burned me repeatedly."
• "Called to book in for a wowcher, which was purchased as a gift. They refused to honour the wowcher, and offered me a reduction in treatments instead."
• "I arrived and customer service was good no problem with that and was seen quickly, I got a Hollywood wax which went fine and then at the end asked for a top lip wax, I was in a lot of pain and redness."
• "Not a good experience. Its in a basement which is very dingy. The lady who answers the phone just wants the business."

Quality of Treatments

Pros:

• "Great range of deep beautiful colours. The shape of my nails is just what I have been looking for for a long time."
• "My hands nails were terrible, but she did a great job."
• "Adriana the nail technician was lovely and my manicure and pedicure look amazing."
• "Brilliant professional service, amazing quality of shellac nails and very affordable price on Groupon."
• "I felt very uncomfortable getting this wax. lady was not trained at all for this job."
• "I had a facial today and I have to review right away because I kid you not this for me was the best facial I've ever had."
• "I recently had my back waxed by Laura and what an amazing job she did."
• "Got a manicure and pedicure done here and I have to say this is my new favourite nail shop!"

Cons:

• "However after just one day, cracks began to appear on my nails and after just a week there were very visible cracks on each one of my nails."
• "Avoid for intimate waxing. The wax technician burned me repeatedly and got wax on intimate areas with no hair."
• "I'm not particularly happy. I got my nails done (2 days ago) & they have already cracked."
• "I felt very uncomfortable getting this wax. lady was not trained at all for this job."
• "The most horrible customer service I had ever. They even couldn't explain properly what products they use for treatments."
• "The service itself was subpar, with poor hygiene standards, uncomfortable seating, and a rather impolite staff member."
• "The place is not at all nice. You walk into a barbers which is fine, then I had a facial and head massage in a poorly built open top partition in the reception area in the basement."
• "I got a shellac manicure and pedicure. The lady who did the manicure was nice and did a good jon, but when I got my pedicure done by another lady it was rushed in; my cuticles were bleeding and one nail was really messed up."

Pricing and Value

Pros:

• "Brilliant professional service, amazing quality of shellac nails and very affordable price on Groupon."
• "I was initially a little worried due to some of the negative reviews but I had a pleasant experience."
• "I would rate it 5 in terms of their Groupon offers as sometimes Groupon can recommend really awful places."
• "Booked via Groupon to use this salon. After struggling to get hold of them I managed to get booked in."

Cons:

• "The beauty technicians are very good and very fast at their jobs BUT I was charged double what I normally pay."
• "Avoid for intimate waxing. The wax technician burned me repeatedly and got wax on intimate areas with no hair."
• "My experience with Nail Candy was extremely disappointing. To start, I found their deal on Groupon and decided to call ahead to confirm their availability for a same-day pedicure."
• "Avoid at all costs and read the reviews carefully. This person will scam you and refuse to refund you."
• "Total rip off, got a voucher for £15 worth on more than £30 for a pedicure, when I got there they said it is only file and polish, won't even do your cuticles."
• "The worst Hollywood wax ever!! Do not trust this place with Hollywood!"
• "They say manicure and pedicure but what they really mean is filing. Then they say they will charge you 20£ extra."
• "I am very picky when it comes to my nails. Some would say too picky! But Nail Candy pay attention to detail, and they take their time with every client."