Townhouse Fitzrovia Reviews Summary

Quality of Service

Pros:

• "I have been doing my nails with Cosmina for a while... She is excellent at her job, very caring and very precise."
• "I had a bad experience with my previous visit... However, Townhouse changed the whole dynamics of how nails should be done."
• "Vania is so friendly, patient and consistently does a fantastic job!"
• "Kosmina was an absolute delight and went above and beyond to deliver a stellar experience with exceptional skill!"
• "I'm a big fan of Townhouse Fitzrovia, it's my go-to! Every time I book with Vania she outperforms herself."

Cons:

• "They always promise the quality. Well let me tell you although some individuals are amazing, others are just poorly trained."
• "I think it's the duty and responsibility of the company to ensure they are properly trained before receiving customers."
• "The nails just fell off two days after the job was done."
• "Nails were not done properly. Teresa was very very rude to us, our service was so terrible."
• "The staff had cut my real nail too close to my skin that my inner skin got exposed out which was extremely painful."

Hygiene and Cleanliness

Pros:

• "This is a very professional studio where the hygiene and the whole treatment process is worth every penny."
• "I come here because it’s so hygienic (they use hospital-grade sterilisers)."
• "Everything is use once & they give you the little kit to take away! (Nail file etc)."

Cons:

• "I had a bad experience... where my nails were left detached from the nail overlay due to nail tech not removing old acrylics."
• "For this one she used a different top and bottom coat and this nail is fine. Why wasn’t this used for all the nails?"

Customer Service

Pros:

• "Staff are always so welcoming & check throughout your service that you’re happy with everything."
• "The staff are friendly. The place is nice and clean."
• "The most beautiful, clean and professional nail salon. Perfect to come with friends or alone."

Cons:

• "When I emailed Townhouse my query was ignored and when I called them they told me that my nails are not compatible with the material."
• "I could not be happier with the experience, service, and results I received at Townhouse Fitzrovia today! Kosmina was an absolute delight and went above and beyond to deliver a stellar experience with exceptional skill!"
• "Very bad customer service. Nails were not done properly. Teresa was very very rude to us."

Value for Money

Pros:

• "Considering the location and the service they provide, I’d say the price is fairly lower."
• "Absolutely wonderful experience with Nicki! I now have gorgeous pastel cow-print nails that look perfect and are exactly what I was after."

Cons:

• "Paid 71£ for it. Not worth it. Paid extra 30£ for removal but it was like infill biab not fresh set."
• "I am shocked how was I treated and deeply disappointed with the services I have received given that's round 75£. I would expect much more."
• "Unfortunately, I had such a disappointing experience and I don't think my £47 was worth it at all as my nails looked worse than I've done them myself."

Appointment and Booking Experience

Pros:

• "Pro tip: Make an appointment in advance. They do take walk-ins but it’s mostly completely booked up."
• "You have to book in advance but there’s usually good availability even on weekends."

Cons:

• "Took way longer than had been stated in my confirmation email."
• "My appointment got cancelled just 3 hours before via email, due to a shortage of staff."
• "Great quality great service, great staff, great venue would have given it a 5 stars however the mobile online booking fails 9 out of ten times."