North Hill Dental and Implant Centre Reviews Summary

Staff and Service

Pros:

• "Thank you to all the lovely staff, you are all so friendly."
• "The surgery is modern and the staff are pleasant and helpful."
• "The reception staff are also lovely and very efficient."
• "Both were very professional as well as friendly and informative; as were the receptionists."
• "Every member of staff in the building were professional and friendly."
• "Receptionist Suzanne always so lovely and uses your first name which I find very comforting, always polite and helpful."
• "The Staff are friendly & actually have a great sense of humour."

Cons:

• "I have tried twice and I find the dentist I saw on both occasions so very rude."
• "The surgery changed my appointment via email (no call) without even asking if this is possible... Then on the rescheduled day they kept me waiting for over 20 minutes."
• "Am currently seeking alternative dental care."
• "Avoid! This practice has an extremely unethical practice of booking appointments."
• "ALWAYS at least a half hour wait, whether you're on time or not, snooty receptionists."
• "Communication terrible; multiple mixups and confusion on appointment times."
• "Service isn't great to be honest."

Quality of Dental Care

Pros:

• "You will definitely want to go back for more surgery without the fear."
• "I’m really happy with all my procedures, Zoe is lovely, explains everything and puts you at ease, My teeth are feeling and looking good."
• "I went to remove a wisdom tooth after I had an infection around it... It was a painless experience."
• "I have been treated by the dentists and hygienist here professionally and with care."
• "I finally have the smile I always wanted and I am so happy with the finished result."
• "North Hill Dental carried out my dental implant with no problems at all."
• "The implants were painless and far exceeded my expectations."

Cons:

• "Encouraging people to see the dentist 6 monthly is to me a pure rip off unless you have bad oral health."
• "I once had an appointment with the hygienist... the hygienist only did half my teeth blaming me for being late but they still made me pay the full price."
• "Total rip-off from patient when you are in pain and forced to go for private."
• "Instead of resolving my issue then and there I felt it was just an waste of money booking into the private one where the dentist didn’t really do any check up at all."
• "Dentist completely in denial over existence of a dental inlay I distinctly remember having done by my previous dentist, and left in pain with not even a temporary filling to offer short term relief."

Facility and Accessibility

Pros:

• "The surgery is modern and the staff are pleasant and helpful."
• "Friendly dental practice in convenient location in town."
• "Blue Badge parking on North Hill for 3 hours."
• "Since this establishment changed hands it has improved no end! It is very modern, warm and welcoming."

Cons:

• "P.S. -> It would be better if waiting area is also air conditioned."
• "Obviously you need to be reasonably able to manage stairs."

Customer Experience

Pros:

• "Helpful receptionist who allocated me an appointment at lunch time the same day."
• "Highly recommend to anyone!"
• "Top service and experience every time. Thank you."
• "The staff are friendly, and really put you at ease if you're nervous."
• "Throughout Covid 19 closure I was kept informed of appointment cancellations and was booked in as soon as the dentists reopened."
• "An issue I had for years but was putting off was resolved painlessly and I'm very happy with the result."
• "I would definitely recommend North Hill dental practice (& have recently done so)."

Cons:

• "I have to resort to reporting the transaction to my card issuer in order to get my refund."
• "One minor criticism as I'm a little prickly is not being told to bring proof of my exemption of payment."
• "Called for an emergency appointment but was told unless he paid a deposit he can't be seen, even though he's entitled to free NHS treatment."
• "Absolutely appalling, though I'm sure because we're NHS patients this doesn't matter to them due to high level of snobbery."
• "They charge you a deposit upfront which they demand to take by card... I would have to come into the surgery to fill out a form and then I would get a cheque back for the refund."
• "I don't think this type of behaviour is acceptable."
• "I for one would NOT recommend this surgery to anyone!"