"The service was fast, friendly and efficient and they had a car ready for us within a week, exactly to our specification."
"Excellent service with very helpful and friendly staff. I was helped by Beau who managed to find me exactly what I was looking for."
"Professional, friendly, amazing people."
"I was phoned from the Thanet branch reminding me of my booking, polite and courteous."
"Fabulous service from the whole team at Invicta Ford. Beau and David were particularly helpful and very patient with me."
"Excellent friendly and professional customer service from initial to end process."
"Great service from Liam. Fantastic helpful staff all round."
Cons:
"Poor customer service."
"Customer service is poor. Phoned the manager all day waiting for my reservation fee to be refunded after changing our mind."
"Absolute shocking customer experience in my eyes seen a 72 registration Ford Focus on Auto Trader on 20/08 so I sent In two request for more information and a personalised video had no reply."
"Really poor service...we took our ford ranger in for a dpf fault."
"Service is terrible. No one pick-up the phone or give you information about YOUR car, even going face to face."
"The two ladies at the service reception were on their mobile phones when i arrived."
"Avoid invicta ford canterbury especially the service department, no one ever answers calls to take bookings."
Sales Experience
Pros:
"An amazing experience, was looking for a car for my daughter, (4 children!) Beau came back to me with an amazing deal."
"We are delighted with the car and impressed with the personnel involved in the sale and delivery."
"I have just completed the purchase of my 5th Vehicle from Invicta Motors. Daniel Davies has once again provided a superb service, with his usual perfect eye for detail at every step."
"Amazing service and all my thanks to the sales team and especially Sean who was really great."
"Fantastic customer service especially from Liam H."
"I cannot recommend Invicta Motors enough - in particular - Liam, who was warm, friendly, patient and very knowledgeable from start to finish!"
"I had a wonderful experience buying my Ford Fiesta from this dealership, thanks to Sean."
Cons:
"Well I am sad to say I’ve had very mixed responses from invicta Canterbury."
"While some love this dealership, our experience has turned sour. I doubt we'll buy from here again."
"Not impressed with my latest purchase."
"Went to look at the new ford Puma. Baring in mind I'd researched the car a huge amount before I went, I was quite amazed at the salespersons knowledge of it or should i say lack of."
"They never returned our calls, not once after the sale."
"Awful service. I have been without a car since November."
"We will not be using Invicta Ford again as we have lost all confidence and could only describe the whole saga as a shambles!!!!"
Vehicle Quality and Maintenance
Pros:
"The free safety check is always reassuring."
"Saved myself close to a thousand pounds by going to another local garage and getting, as predicted, power steering leak fixed for under £60."
"No problem with the works completed on my car which was good."
"Great service, booked my car in to get an alarm problem sorted, fixed the next day once identified, kept me informed."
"The salesman, Sean, was very helpful and informative."
"Shaun and the service team are as helpful and efficient as usual."
"I was able to get a next morning appointment for an urgent diagnostic test and repair which was completed late morning."
Cons:
"When I got home I came across a few issues with the car, the passenger window did not work, the seat adjustment handle was not sealed to the seat, and there was a large dent in the roof."
"We went to pick the car up at 5.30 and noticed it had not been cleaned."
"Had to take it back a second time as it was losing coolant this time they found a pipe that was damaged."
"Now we have a gearbox oil leak which has now caused a major problem with the gearbox."
"So had to drive half an hour to get it fixed.. with no compensation.. so thanks for wasting our fuel Ford.. annoyed is an under statement."
"Problems with seats still remain unresolved a month after purchase."
"Complete and utter incompetent. Dear old Trish couldn't find any information out without sneaking off to the back office."