Seven Hotel Reviews Summary

Staff Service

Pros:

• "The best thing about this hotel is Katie on the front desk. She makes you feel so welcome on arrival & extremely helpful during our stay."
• "Staff were very friendly and pleasant. We had bar food as didn't have time for dinner and it was fabulous."
• "Had a wonderful stay at the Seven Hotel w/c 26th June. Great Location, Good food in the main restaurant, friendly helpful staff."
• "I got married recently and we picked 7 hotel southend as our base, absolutely amazing service, amazing room, amazing food."
• "We had bar food in the restaurant and it was unbelievable!! The food was so nice and the service from the staff was fantastic."
• "All staff we encountered were very polite and professional. Would definitely stay again but would seek out a king size double room next time."
• "Staff have a large say in how a hotel feels and they can either make a stay memorable or ruin it altogether."
• "We were greeted as soon as we walked in. We booked originally for one night but on seeing the rooms, restaurant and how the staff treated us we booked another night."

Cons:

• "The waiting staff could use a little training - I am not sure that older people appreciate being addressed as 'you guys' by someone significantly younger."
• "The hotel is in a good location close to all the attractions. However, our receptionist at check in was hardly welcoming and very abrupt."
• "I've travelled to over 30 different countries across 4 continents and it's a hotel in Southend that I was reminded that racism very much exists."
• "Our room was small but clean and overlooked the rear which was the storage and junk area. We were out early to the theatre so didn't report to morning. All we got was a shrug of an apology."
• "Staff polite and helpful, stayed in a king room with a sea view. The view was great and the room was clean and modern. The hotel is so close to the sea front and shopping centre, fantastic location."
• "We were a party of 5 and we came with a small dog, asked the receptionist straight away if we could stay with a dog. To which she replied yes it is not a problem!"
• "The food was lovely and out of this world I sat down at 7 for mine and my wife's 7th wedding anniversary meal and we did not get a starts until 8:45."
• "Really had an absolutely terrible experience at this hotel. We were kept up until 5am on a Monday night due to drunk / drugged up guests shouting in the corridors and slamming doors."

Room Quality

Pros:

• "Overall, the hotel is nice. The rooms are kind of outdated and need an upgrade, but the bathroom, on the other hand, is really nice."
• "Very nice stay here. It's right on the sea front and we were lucky to get a space in their car park as it is a little small."
• "I was so excited to come stay at this hotel - and it lived up to every single one of those expectations. Our room was like a suite it was so big - comfortable bed, incredible shower, funky tv area."
• "Such a lovely Jem to find in Southend. Staff were very friendly and pleasant. The room was lovely and the linen was beautiful and the bed very comfortable."
• "Stayed here for one night to celebrate a special occasion and absolutely loved our stay. Polite and professional staff made us feel welcomed and the room was fantastic."
• "Room was clean, beautifully presented & staff were lovely. The food was delicious & they made my Mum’s birthday that bit more special."
• "The Seven Hotel is a boutique hotel. The rooms (we tried 2) are comfortable with different layouts."
• "Great hotel room, very clean, nice modern bathroom with a great shower. The bed was extremely comfortable with a very good firm mattress and soft comfortable pillows."

Cons:

• "Over priced is understatement as these rooms are not luxury rooms at all unless you like water fall effect on your walls coming in from outside."
• "(1) It is overpriced; As other reviews have noted, you are sold 'luxury' but this is not a luxury hotel at all (see photos)."
• "Overall, the stay at this hotel was pleasant with a stunning view, despite the small size of the room."
• "The room was relatively small but not clean. Dust on both lamps, marks on the toilet floor and the carpet and a screw driver being used to hold the door amongst others, for £149.00 we expected much better."
• "We couldn’t believe we were in Southend. This quirky, classy, and swanky hotel delivered on every level."
• "Very disappointed today. Not only the waiter spilled drink on our daughter but the peppercorn sauce did not have any peppercorns in it."
• "The room and hotel is beautiful. Very comfy bed. Kind of need a mortgage for drinks."
• "Really well decorated and clean staff really friendly, however there was a hot water cistern inches from my bed which kept me awake all night."