Lainston House Reviews Summary

Food Quality

Pros:

• "The pulled pork with kimchi was delicious."
• "The venison was perfect, a good selection of wine and cheese."
• "The food was phenomenal, particularly the lamb - I can't believe they can make such high quantities to such a high standard/perfectly cooked each time."
• "Breakfast was excellent and of a really high standard."
• "The food is always glorious."
• "Concluded with raspberry cheesecake. Absolutely superb."
• "All dishes cooked to perfection in the wood fired oven."

Cons:

• "It's really expensive though, I went just for lunch, £35 for a three course meal and all the meals were really small, especially the puddings, not worth the money no matter how nice it is, but still great."
• "Breakfast a disastrous experience."
• "The food was overpriced and very average bordering on poor."
• "Lunchtime food a bit underwhelming."
• "The pork arrived, it was very fat and cold."
• "Their dishes tasted like any ordinary pub food."
• "The food was good but not amazing - we chose the taster menu, for which read small and uninspiring."

Staff and Service

Pros:

• "Roberto in the bar was very attentive, friendly and professional."
• "Staff are very friendly and helpful and cannot do enough for you."
• "Staff across all age ranges all pleasant."
• "The staff were very friendly and helpful and nothing seemed to be too much trouble for them."
• "All of the waitresses and waiters, Reception staff etc. were incredibly polite and helpful and equally deserving of praise."
• "The Staff were brilliant all weekend and provided 'over & above' service all weekend."
• "Staff were 100% attentive and treated you like royalty."

Cons:

• "Second night there was loud music until midnight."
• "Service was interminably slow."
• "Service was appallingly slow, the wine waiter did not come to take our order until after the starters were served."
• "The one thing I found a little awkward was the communication from waiters."
• "Service was clumsy: had to ask for refills, took the plates away too quickly..."
• "Bar staff were out of there depth and very disorganised."
• "Getting a drink in the bar proved impossible despite several attempts at attracting a waiter."

Accommodation and Facilities

Pros:

• "There is plenty of wildlife roaming the grounds, which you are free to explore."
• "They also have a few half decent mountain bikes available to borrow for free."
• "The barn area where the main reception was held was immaculate and well prepared."
• "We stayed in the junior family suite which was absolutely massive with a bath you could easily drown in!!"
• "Facilities, decor and staff service up to the standard expected of a fine country house hotel."
• "The Delft room has a great view out onto the long lawn."
• "All the rooms have fantastic decor and attention to detail is outstanding."

Cons:

• "Although there is no disabled parking and the car park is quite a walk away."
• "Some of the rooms are a bit out dated."
• "The gardens which were unbelievably unkempt and overgrown."
• "Rooms were spacious, old world with modern conveniences which included a heated ceramic bathroom floor!"
• "Room dressings from the 90's, threadbare and tasteless."
• "Towels and bath robes were old and a bit ripped."
• "Room was a very high standard except non working spa bath."

Value for Money

Pros:

• "A real one off overnight stay for the family!"
• "The trip exceeded our expectations and is perfect for a getaway."
• "We couldn't fault the stay and will definitely return."
• "Really enjoyed my stay at LH and hope to return."
• "Overall a very good value for money!"
• "Great breakfast even better dinner definitely one of the best dinners I have ever had."
• "Thankyou again for making our first anniversary memorable ❤️"

Cons:

• "All in all for a prestigious hotel and for the price with the added service charge we were disappointed."
• "Drinks were also very expensive."
• "Also, staff seem to charge whatever they feel like charging."
• "Went for a cream tea that was expensive especially with the added service charge of 12% which is automatically added."
• "Seems a little steep for what's provided, but again this is more for the experience than the food itself."
• "We'd have challenged the exorbitant 13.5% service charge had it not made one of our party feel very uncomfortable."
• "The price of alcohol was absolutely insane - £25 for 2 Gin and tonics and two lemonades."