Volt Electric Bikes Reviews Summary

Build Quality and Design

Pros:

• "The bike is beautifully made, sturdy and has pretty much everything you'd ever need built in, like lights, locks and the computer."
• "Well built, very comfortable bike."
• "The quality is exceptional even down to the small bits."
• "The frame itself is incredibly durable, sturdy and robust."
• "It is exceedingly well made and is much sturdier with far better features, than cheaper imported bikes you can buy from the Internet."
• "Well pleased with the excellent build quality and nice looking modern lines."
• "Built like a tank, solid, beautiful and a game changer in a crowded city."

Cons:

• "Build quality is very very poor and after one journey the front wheel buckled and the mudguards are bent."
• "One of the handlebars arrived damaged, I have contacted customer support several times over the past 9 days and have had no reply at all."
• "Other parts have fallen off including the reflectors which are pathetically attached."
• "The wheel fell off my fist ride, brakes had a problem, light didn’t work, gears jump around or don’t shift properly, handle bars kept falling down, and then some."

Customer Service

Pros:

• "Great Service, attentive but not intrusive, and the bile is a dream."
• "The Manager Lyle, dealt with the concerns speedily and with care."
• "Real people at the end of the telephone who know what they are talking about and are out to be helpful."
• "Very professional staff with fantastic customer service."
• "To date, the customer service at Volt has been outstanding. Very responsive and friendly."
• "Volt’s friendly and knowledgable staff were very welcoming and professional."
• "Excellent service all the staff were very competent and professional nothing was too much trouble."

Cons:

• "Now the battery has lost 80% of its power and I want to purchase a new xl battery however I have been given the answer of 5 weeks waiting for over 6 months now."
• "I have called the store 18 times and now I'm going to trading standards."
• "Great bike, disappointing customer service."
• "Good bike, very disappointing customer service."
• "The bike is good but the after sales support is poor as the technical team are very very slow to respond even to their sales partners."
• "A promised call back never happened, and a standard part ordered by my local dealer, - which was in stock - was not dispatched as promised."
• "Its impossible to get through to Volt Customer Services on the phone and emails are not responded to."

Riding Experience

Pros:

• "Just so much fun to ride."
• "WHAT A CRACKING BIKE GOES LIKE THE WIND TOP QUALITY EASY TO USE AND GOOD ON MY KNEES."
• "Quick test rides around here really show how good it is - plenty of short steep hills to get into town...with the electric assist it's now just a blast and so much more fun."
• "I love my Kensington E bike it so so easy to ride, the best present EVER."
• "Great ride and a doddle to use. Really easy controls and the power is right there when you need it."
• "Love this e-bike even more than I expected."
• "The bike is a delight to ride and for an 'oldie' back in a saddle after many years, the powerful electric motor was amazing."

Cons:

• "It does not fold great, there is a room for improvement. It is heavy to carry up to platforms at train stations."
• "The only downside is the battery (quite heavy, as with most e-bikes), and the lights could be a bit sturdier, plus they need quite a lot of batteries."
• "Does take a bit of getting used to especially turning sharply with power on."
• "The bike feels a little heavy at times, but that's to be expected."
• "Its very unstable and difficult to control and anything banana skin sized or larger you'd better avoid otherwise the thing will topple."
• "Sadly, I won’t be buying the Metro as it is just too bulky and difficult to carry when folded."
• "Stay away if you need ease and dependability. This is a low quality Component bike."