Snozone Yorkshire Reviews Summary

Instructors

Pros:

• "Charlie the instructor was so helpful, supporting our grandson up the slopes with his sledge."
• "Thank you Simon for your excellent ski lesson."
• "Level 4 & 5 lesson, taken by Brian, put us all at ease, informative detailed instructions, put us right when not correct great tips and pointers."
• "Instructor Harry(ie?) : 4/5. Seems to know what he's doing and made an effort to crack a few jokes while providing individual help when descending."
• "The instructor, Lee, was amazing. Nothing was too much trouble for him."
• "Jackie the trainer was very patient to all of us."
• "Finally we met Peter, our instructor, who was incredibly kind and helped the children take their first slidey steps on skis."

Cons:

• "I'll never go back."
• "The younger teacher didn't have the same abilities to get the most from my son."
• "Instructor was able to express the basics, but unable to provide guidance beyond that basic level when it wasn't immediately picked up."
• "The ski instructor was very rude really upset me he’s Called Ben, my daughter fell over and he told her to stop been soft and get up!"
• "The instructor was rude and impatient mind you we were all first timers."
• "Staff are fairly lazy not very good at teaching, you spend most of your time stood in a queue watching other people in your class go down the slope."
• "Ski instructor Mark/Matt? was rather supercilious; pulling skiers off the piste deeming them 'unsafe'."

Facilities

Pros:

• "Like someone has taken a section of mountain ski slope and put it in a building."
• "Rental gear was all in great condition and the snow was supreme."
• "The facilities were great as well, the cafe provided some great food and I felt it had something for everyone."
• "There is loads of parking, all the covid regulations are in place, there is a bar and cafe too."
• "Good slope for indoors, great that there are two button lifts to give some redundancy."
• "Great skiing & instruction if wanted, there is a bar upstairs overlooking the slope that serves excellent food too."
• "Snowzone itself is pretty amazing - it's Europe's largest indoor real snow resort."

Cons:

• "The snow is nice if a little patchy."
• "They have shortened the length of the sledging by quite a lot and also the width. Your penned in like sheep literally."
• "The snow on the lift is often a little thin, and the rental boards are aimed only at beginners."
• "The button lift was very icy and the off ramp at the top was like a big hill in itself causing people to go head first into the wall."
• "The nursery slope was a bit hammered and the bottom was so bad that you ended up face planting no matter how you hit it."
• "The top half of the slope was very icy/slushy and this again created more challenging conditions for beginner/intermediate skiers."
• "The piste was in pretty bad shape when we went today."

Customer Service

Pros:

• "All of the staff were engaging."
• "Staff were helpful and friendly as well."
• "All of the staff we interacted with were really helpful and offered plenty of encouragement throughout the session."
• "Staff brilliant particularly young man with long hair who was most helpful in fitting boots to my husband's broken and now mended with metal heel."
• "The staff were always smiling and happy to help with anything I needed."
• "All the staff were brilliant. Friendly and helpful."
• "The person on reception was very friendly and helpful."

Cons:

• "emailed this complaint with no response."
• "Staff member on the desk was super awkward when saying we couldn't refund the visit instead and refused to give me a receipt for the gloves?"
• "The checking in staff were rude and asking me what size rentals I'd need is silly."
• "The way this company treats its staff is appalling."
• "Really disappointed. Visited to see what it was like to find you have to pay £4/person to get into the cafe where the viewing window is."
• "Also no one answers the phone when you ring."
• "Absolutely shocking customer service!"