Jump Inc Leeds Reviews Summary

Customer Service

Pros:

• "Cherry was friendly, attentive and provided exceptional service."
• "Staff super helpful, special mention for Charlotte who explained everything to us as we hadn't been before."
• "Our 2 party hosts, Izzy and Ella or Ellie, were very patient and helpful, always with a smile."
• "Holly our party host was fantastic, very attentive with the children and great at communicating the plan for the party."
• "Asma was amazing excellent customer service and went above and beyond she is an asset to your team."
• "Charlotte was amazing excellent customer service and went above and beyond she is an asset to your team."
• "One of the staff Kimbo was really friendly and helpful and gave some good advice."

Cons:

• "If I could give 0 stars then I would."
• "Wouldn't recommend for a party venue, host disappears, have to ask for things that are included in the package."
• "The staff were complacent and arguing with each other, no one wanted to serve customers."
• "I seem to spend the majority of my time waiting to be served for one thing or another."
• "Very angry, from start to leaving staff Very incompetent, standing 5 minutes waiting to be served even tho office had 3 + people in."
• "Ridiculously rude staff when taking payment along with a few other staff members."
• "The staff was not helpful at all!"

Cleanliness and Maintenance

Pros:

• "All areas were clean and the Staff on reception were very friendly and welcoming."
• "Its very clean and tidy."
• "Found it very clean and safe."
• "The jump area as well as the seating was really clean and staff were disinfecting all the time."
• "Staff were constantly cleaning down and they were so friendly."
• "The staff really are a credit to your company. They were constantly cleaning."
• "The place is really dirty!!!!!!!"

Cons:

• "Place has gone down hill in a year... Was generally dingy and dirty looking."
• "The main foyer area there were several huge puddles from either a leak or defrosted freezer that was left."
• "Boys toilet was covered in vomit!!! No evidence of anyone clearing up."
• "Cleaning and tidying was nonexistent, locker area stunk of sick rubbish old used socks everywhere."
• "The cafe area also had a pronounced smell of vomit."
• "The smell is horrid! Cheese and feet, it really is not pleasant."
• "The surfaces around the venue are sticky and grubby and the toilets were dirty."

Facilities and Activities

Pros:

• "Lots to do with plenty of people walking around to make sure everyone is playing safely."
• "Had an amazing time, even the adults lol this place has everything."
• "Great place for the kids to run off steam."
• "The park itself is amazing! Plenty to do!"
• "Kids loved it, great set up. Lots of different trampolining activity's."
• "Great trampolines and inflatables, they've really used every bit of space in there."
• "There's a range of trampolines which are great, as well as an inflatable play area."

Cons:

• "Visited last year and had full access to all areas, my daughter had a great time. booked online this time for a treat for my daughter and was not made clear the booking only covered a small area and limited on the trampolines she could use."
• "Some parts of the play areas were off limits but there were no barriers or signs."
• "Half of facility it still not available as work not completed."
• "My four year old almost slipped through one of the trampoline. there was a massive tare."
• "Some of the areas of the inflatable area were broken/ripped meaning my young boys weren’t able to make full use of it."
• "The foam pit has gone despite there still been pictures on google photos by Jump INC itself."
• "One basketball available between three hoops. Trampolines out of order."