Crowne Plaza Solihull, an IHG Hotel Reviews Summary

Room Quality

Pros:

• "All the rooms are very well presented and always clean."
• "Rooms were clean and spacious."
• "The rooms are to a high standard with very comfortable beds."
• "Our room was clean tidy and comfortable."
• "Rooms were clean and modern as were the facilities."
• "The rooms are spacious and cleaned daily."
• "Rooms were spotlessly clean as were all the corridors and lifts."

Cons:

• "The big negative is the room temperature at night. It was soo hot that the kids were sweating, we were all sweating without covers."
• "At the bottom of the shower screen there was grime/mould."
• "Old wooden windows kept letting in wind and made loud enough noise to wake you up at night."
• "Rooms look dated. Terrible soft (likely broken) mattress and smokey smell in room."
• "The room was nice but very, very hot (we weren't able to adjust the temperature)."
• "Rooms are old and dirty. The carpets are dirty."
• "We were given the room adjacent to the lift lobby so we were constantly keeps awake even at 4am by clanking lift gear and noisy doors."

Staff and Service

Pros:

• "Excellent recognition for IHG membership, and choosing to spend our rewards points."
• "Sarah at reception... was really welcoming."
• "The staff from reception to the bar and the housekeeping were so friendly and helpful throughout the stay."
• "Staff were very friendly and super helpful."
• "Hospitality is amazing here, never hesitate to consider a trip and stay here as staff have always been helpful and pleasant."
• "The Bar and Restaurant staff are exceptional delivering great customer service."
• "Staff are always welcoming - Sarah the receptionist was very friendly and helpful."

Cons:

• "We turned up about an hour after check in and were told our room was still being made ready due to staffing issues."
• "I was misled by your staff and now have to pay this fine."
• "They did not take care of our complaint."
• "Poor reception staff lying to me at check in, offering an upgrade to a first time customer, but refusing the same for a regular customer."
• "Service was very poor as was spoken rudely to by a member of staff in front of other guests."
• "Worst food and very unprofessional restaurant manager, he’s got zero customer service and satisfaction experience!!"
• "Very, very poor customer service from both the Crowne Plaza and SIXT BHX Airport."

Facilities

Pros:

• "The gym and pool area were top-notch, featuring a well-equipped fitness facility and a fantastic pool area complete with a sauna, jacuzzi, and steam room."
• "Good swimming pool and leisure facilities."
• "There is a small swimming pool, gym and sauna on site."
• "The lesuire facilities were perfect for the kids to go swimming."
• "The leisure club which featured a swimming pool, sauna, steam room and jacuzzi, as well as two fairly large gyms."
• "The pool is small so can't really do any serious swimming but the steam room, sauna and jacuzzi are great."
• "The leisure facilities were very relaxing."

Cons:

• "Also, the noise from a nearby club/bar was so loud until 2 am."
• "Pool and hot tub and steam room could be cleaner."
• "Swimming pool closed - always nice to learn that at the check-in."
• "The pool is not cleaned."
• "Nice rooms and pool/spa though jacuzzi was broken during our stay."
• "Even though we arranged swimming for our children an hour earlier was then told to leave the pool as 1 member complained."
• "The only let down about my stay was the TV had no signal on most channels and the WiFi was so slow I had a lot of trouble waiting for pages to load on my connected laptop and phone."

Food and Dining

Pros:

• "Great evening food, breakfast was nice would prefer bacon to be crispy."
• "The bar served a good range of beers and wine and the breakfast in the morning was sumptuous."
• "The later dining is lovely with a real restaurant atmosphere."
• "Food was delicious and you can get custom made omelets."
• "Had dinner in evening, that was great. Kids menu very generous portions for £4.95 - I could have eaten it myself and been happy!"
• "The food was excellent, especially breakfast."
• "The food was delicious and the drinks were amazing."

Cons:

• "The buffet food was absolutely awful; everything was luke-warm, the plates were cold."
• "The food in the evening is average some good dishes some poor."
• "Didn’t have ingredients to make about half of the cocktails on the menu."
• "I was so looking forward for a traditional afternoon tea and I choose the hotel based on reputation and location and invited my friends to come along, it didn’t look appetising or inviting."
• "The only slight issue we had was my wife's meal wasn't as hot as it should have been."
• "We waited nearly 30 minutes for a pretty disappointing eggs benedict."
• "The breakfast is terrible, the plates glasses are dirty."

Location

Pros:

• "This is a great location, and why we keep returning."
• "Can’t fault the hotel. Great value for money - we chose the bed, breakfast and evening meal option."
• "A great location hotel with easy to reach distance to Solihull city centre which is just 5 minutes walk to the Touchwood shopping centre."
• "One of the highlights of my stay was the hotel's easy access to the local town."
• "Shopping centre opposite, which was convenient."
• "Just right opposite the town centre."
• "The location is great and directly facing the town centre and shopping centre."

Cons:

• "Sadly, since leaving the UK, we have received a £100 fine for parking at the hotel."
• "However, I have to mention about the car parking because a large number people (including myself) have been stung with parking fines at the hotel."
• "Lots of roadworks."
• "Very bad experience rude staff New Year’s Eve celebration and stay coffee and chocolate not severed which was included in menu."
• "The rooms with separate personal office room attached - sadly quite dusty."
• "Terrible experience."
• "First and last time for me in this hotel :'("