The Portland Hospital, part of HCA Healthcare UK Reviews Summary

Staff and Service

Pros:

• "The staff was very friendly and attentive, they did a great job of making sure my son was comfortable."
• "The staff work tirelessly to create a safe haven for you to start your new family life together."
• "The midwives are second to none - no question too big or too small for them to deal with; and the care, attention and advice my wife received was amazing."

Cons:

• "Rude staff! Bad customer service! Unhelpful!"
• "Support and assistance is non existent unless you chase them."
• "Some staff members are rude and don’t listen to your concerns."

Medical Expertise and Treatment

Pros:

• "In our experience this was a good hospital. We experienced knowledgeable consultants that make time to see you."
• "They saved my son's life at this hospital and gave us a lot of emotional support when he was unwell."

Cons:

• "The consultant was rude and didn't even ask the basic questions about what my daughter was suffering with."
• "Some consultants are great here however the hospital is not great, lack of communication between staff and departments results in a child not receiving adequate care."
• "My newborn son almost died at the hands of a negligent doctor at the Portland hospital."

Appointment and Access

Pros:

• "We have subsequently used the children's services to see a paediatric specialist and were seen very quickly."

Cons:

• "Had a blood test booked there but the nurses did not find my records when I turned up."
• "Making appointment took around 30 mins phone call. When i arrived there they took me in 20 mins later than my app time."
• "Patient registration process is too slow and disorganized."

Costs and Billing

Pros:

• "We received x-ray imaging, fees were reasonable."
• "After my procedure I was able to order some food and thought the quality was really good compared to typical hospital food."

Cons:

• "They informed me that the fee is £250 but the dr said app with fit to fly letter £300 + vat and card charge."
• "They add extra costs without any proper explanation."

Facilities and Cleanliness

Pros:

• "Yes, the place is clean and well kept but the level of medical practice is absolutely below average."
• "Great facilities and very comfortable stay."

Cons:

• "Keep your precious children away from this old, dirty, corrupt and dangerous establishment."

Privacy and Confidentiality

Cons:

• "Receptionists questioning at reception why you are attending the hospital with no privacy provided."

Communication

Pros:

• "The communication was great, they kept us informed every step of the way."

Cons:

• "Poor communication skills amongst staff especially between the nurses and the doctors."
• "Communication between staff and departments seems non-existent."

Emergency and Urgent Care

Pros:

• "In an emergency, they acted quickly and efficiently."

Patient Care and Support

Pros:

• "Always friendly, welcoming staff, who showed my daughter both love and respect thought all her many procedures."
• "The hospital provided excellent support during my stay."

Cons:

• "Support and assistance is non existent unless you chase them."

Administrative Efficiency

Cons:

• "The administrative side is a nightmare to deal with."

Discriminatory Behavior

Cons:

• "My wife and I felt we were treated differently because of our race."

Child-specific Care

Pros:

• "The children's ward was well equipped and the nurses were wonderful with children."

Cons:

• "Very disappointing! Not child-friendly at all and they made my son so upset, we won't be coming back."

Overall Satisfaction

Pros:

• "Overall, we had a positive experience, and we would consider returning for future healthcare needs."

Cons:

• "We will never be returning to this hospital again."
• "I would not recommend this hospital to anyone."