Practice Plus Group Surgical Centre, St Mary's Portsmouth Reviews Summary

Waiting Time

Pros:

• "Despite it being 10pm on a Sunday I was seen very quickly and treated very quickly."
• "Waiting time wasn’t bad as we were only there for about an hour and a half."
• "Everything happened within 2 hours of arriving, several different eye tests and assessment."
• "Really happy with my visit, great to be able to see someone on a Sunday, was in, seen and out within 45 mins!"
• "Used the drop in centre. Only waited about 10 minutes or so. Very quick."
• "I was in and out in just over an hour!"
• "Visited the centre on Sunday afternoon... From start to finish including waiting for x rays took only 90 minutes."

Cons:

• "We were told the waiting time was about 4 and a half hours."
• "Very bad service, went in with my baby and 2year old for both to be seen for the first time. Waited more than 4 HOURS!!!!"
• "I had to ask twice for painkillers and when I was finally seen 6 hours later."
• "It took ages to see the triage team."
• "Horrible waiting time been in pain for a while and been waiting for over two hours."
• "It seems this hospital is short I staff as you will be kept waiting for 3h to 4h or above."
• "Two hour wait so far! With a toddler."

Staff Professionalism

Pros:

• "Excellent, efficient, friendly staff."
• "The staff were very friendly, attentive and so professional."
• "All of the staff were lovely, particularly Michelle on reception and the doctor who reviewed my x-rays."
• "The staff were very friendly and helpful, ensuring that they provided the best service possible."
• "All staff very friendly and very efficient. Really impressive service."
• "The nurses and doctors were very knowledgeable and friendly, and helped me relax during the procedure."
• "Always had fantastic staff to see to my concerns regarding my health."

Cons:

• "SEPSIS SYMPTOMS OVERLOOKED/MISSED."
• "Too short breaks for staff. Poor management eternally surprised by spikes in demand."
• "It seems most of the staff are in reception having a chat most of the time."
• "I have just returned from the drop in clinic at St Marys after my daughter had to see an extremely unprofessional, uncaring and unbelievably rude Dr Cindy ChaCha."
• "Very rude staff specially at block B1 receptionists."
• "No respect for human life, No sympathy for human being. Very negative and unpleasant, unprofessional person."
• "The nurse did not even examine the knee, was quite rude, officious and dismissing."

Facilities and Services

Pros:

• "The doctor who reviewed my x-rays confirming breaks in my arm and foot."
• "The quality of care here was absolutely brilliant!"
• "Clean and airy building."
• "The follow up treatment for the next two days was dealt with very well, with very little waiting."
• "The reception on the TV is very clear though."
• "Reference cataracts and eye laser treatments I cant praise enough the dedication and professionalism of the staff concerned."
• "This walk in centre was immaculately clean. Very good air conditioning."

Cons:

• "Appalling experience. Outsourced PRIVATE parking company issues fines to disabled drivers."
• "The only negative I would say is the insufficient number of car parking spaces, this was difficult on both occasions."
• "What a total waste of a fantastic facility, we were advised to go to QA hospital or the after hours GP service at night."
• "The St Mary's NHS Walk In center should be renamed Walk Out."
• "Parking very misleading."
• "The same woman told me there was nothing wrong with my toes that I couldn't walk on, 2 months later ended up with an operation!"
• "They also should have healthier food options available instead of just unhealthy junk food in the machines."