St Thomas' Hospital Reviews Summary

Staff Attitude

Pros:

• "Nurse Millie (in Majors A & E) is absolutely wonderful. She is hard-working, caring, fair, understanding and compassionate."
• "But when the nurse came to get me she was lovely put me right at ease, didn’t make me feel silly for being nervous or anything she was so comforting!"
• "Had the most lovely nurse being overprotective and escalating my issue to be seen by the doctor faster."
• "The Hand Therapy team are fantastic and lovely."
• "The doctors and nurses who tended to me kept me waiting minimal time, were thorough, compassionate and incredible, an asset to the NHS."
• "All the staff were amazing, thank you. So professional and thorough."
• "Every single staff member was so kind, considerate and wonderful."

Cons:

• "Have had to deal with them from the morning, called and been transferred to several departments and none of them could tell me, where and how to get the results of a scan that was done more than a mont ago!"
• "Today went to A&E department! Receptionist (woman) send me back home with pain at my chest, left arm, headache, breathing problem!!! Unbelievable! Also she was rude!"
• "the nurse that took my blood totally massacred me and i was in major pain, he was also rude to me."
• "He didn't explain anything and proceeded to arrogantly speak over me in a condescending tone."
• "One the rudest, most aggressive toxic bunch of NHS staff I have ever met in my life in the Accident & Emergency Department."
• "Helen on reception at Specialist Outpatients… customer service skills are non existent."
• "Nurses and doctor was so gentle but staffs at the front desk is so rude, unfriendly and every one was uncomfortable with them."

Facilities & Environment

Pros:

• "Perfect location too, with amazing views, situated next to River Thames."
• "They kept and maintained the hospital in very high standards..."
• "This Hospital must have the best views in the whole of the UK."
• "The views from delivery rooms, the garden are great."
• "To top it off, our birthing room had a fine view of the Thames opposite Westminster."
• "The chapel is breathtaking. Old-fashioned highly polished wood and marble style."
• "The place is beautiful and clean."

Cons:

• "It’s been 2 years since I gave birth there and I still can’t get over the trauma of giving birth there."
• "But the nightmare didn’t stop there, for I had to stay 3 days in a maternity ward that was freezing at night, boiling hot during day time."
• "The beds were not wiped down properly."
• "Postnatal rooms are shared and very small."
• "The ward felt short staffed with buzzers being left unanswered 30 mins at a time."
• "I was on an air mattress and when they finally moved me, they never plugged in the mattress, so it completely sagged."
• "Rooms are unbearably hot (over 28 degrees!)."

Quality of Medical Care

Pros:

• "Fantastic midwife in birth unit."
• "Amazing experience in A&E. Everyone was friendly and organised."
• "The medical team are exceptional, so efficient, professional and caring."
• "Thank you so much for your amazing service last Friday. I had an appointment to remove my wisdom teeth. They were really professional and made me feel so comfortable."
• "Brilliant hospital with exceptional staff."
• "The facilities and staff are amazing."
• "The team in the hospital was the best team I could ask for to look after me."

Cons:

• "Awful hospital They are responsible for the death of my grandmother who they neglected throughout her care."
• "Healthcare in the UK is a joke compared to US healthcare."
• "Horrible hospital. A real shame as this used to be a good hospital."
• "So sad to say my experience has been terrible. I have had 3 children, not at St Thomas', and I must say this is the worst experience out of them all."
• "Thanks for refusing to help me with the antibiotics that was prescribed."
• "It took me totally 5 hours, with 5 large bottle of bloods been abstracted, no pox test result, no medicine and discharged with no treatment on the stomachache."
• "I got chicken pox with a severe pain on stomach twisting, and no relief after 2 paracetamols... no pox test result, no medicine and discharged with no treatment on the stomachache."

Administrative Efficiency

Pros:

• "Seen quickly and assessed and admitted straight away."
• "I was in and out of the A&E within 4 hours after having been triaged, checked by nurses, then seen by a doctor."
• "I was taken in immediately at the A&E after seeing the triage nurse and given a room with ample space and privacy."
• "I was operated on next day, Monday - but only following a detailed discussion and clarification of my condition with the Vascular Team."
• "I was taken good care and had all the relevant checks and blood tests done within 3 hours."
• "We left the hospital with booth & crutches less than 2 1/2 hours later after arriving."
• "I was discharged at 09:00 (4 hours) went to the pharmacy."

Cons:

• "Without doubt the worst experience i have had when calling a hospital to ask for a scan result. Unhelpful, unresponsive and incompetent."
• "The hospital does not communicate with my GP at all!"
• "I went to the A&E and I was almost dismissed due to my GP already making an investigation."
• "Unnecessarily long wait times with no urgency at all."
• "However instead of providing smooth efficient nursing and consulting care had witnessed multiple occasions where baby was left unattended."
• "The ward is insanely hot, and she thought encouraging me to put a vest and a body suit on my newborn child was apt."
• "Birth ward experience: very slow unorganised process, lots of waiting (days!)"