The Royal London Hospital Reviews Summary

Staff Attitude

Pros:

• "The staff are very nice, attentive, kind and helpful."
• "Ambulance home attendance paramedics are kind and helpful."
• "The Family Liaison Team, particularly Professor Hinds were amazing along with the Chaplain Tony."
• "The hand therapy team are so nice and talented - Anne was honestly amazing and gave me the best care possible."
• "Everybody we have encountered have been kind, compassionate, caring and supportive staff who as my daughter says 'have really cared'."
• "Midwives, doctors and nurses from the wards 8B, 6F and 8F are real life superheroes."
• "Very friendly and helpful staff, who are a credit to the hospital."

Cons:

• "Whoever is dealing with the phone calls is extremely rude."
• "The reception staff at the antenatal clinic are unprofessional, rude and dismissive."
• "The royal London hospital staff are very rude with my wife as well my sister in law who is patient."
• "An abhorring behavior from the staff on the antenatal unit. Absolutely zero empathy, treating patients like a huge corporation would treat insects."
• "Most of the staff were helpful caring my mums blood were mixed up, then kitchen staff went on strike so NO HOT MEALS AT ALL. some staff very rude, laughing loud not responding to patients emergency buzzers."
• "ANTENATAL department staff on the reception are rude. And you will NEVER be able to get a hold of them on the phone."
• "The reception team who work here obviously are just doing this to pay the bills - some of them don't even care about the patients."

Facilities and Services

Pros:

• "Big hospital with almost all facilities, helping and nice staff."
• "Good transport links along with good disabled access."
• "For a NHS Hospital this is one of the best hospitals in east London."
• "The hospital has many facilities etc bathrooms, parking, baby feeding rooms."
• "The building is very welcoming, modern and clean."
• "The hospital is very clean with lovely art work and every person I encountered there was helpful and kind."
• "Really this place is one of the best hospitals in the country can't fault them in anything."

Cons:

• "Pretty poor experience compared to other A&Es I have been to."
• "The waiting times were absolutely outrageous, surpassing a staggering seven hours on every occasion."
• "I was shocked to find that the urgent care center did not see patients urgently and the wait times were excruciatingly long."
• "Good Facilities but not enough beds to accommodate patients."
• "Lift system very badly designed."
• "The overall cleanliness of the place left much to be desired."
• "Poor hygiene is the main concern in the reception area of the building."

Communication and Responsiveness

Pros:

• "The receptionist recognising how serious my condition was, and then rushed by the triage nurse to resus."
• "The triage team is polite, friendly, and warm."
• "The staff were brilliant hard working and very caring; nursing staff, consultant and medical team were wonderful and very approachable."
• "We were seen in good time and observations were taken regularly."
• "The staff at the A&E treated us with contempt."
• "The care he received was exemplary."
• "The NHS was able to provide care for my disabled son during his dental procedure."