Address: 13-17 The Broadway, Bedford, MK40 2TJ, United Kingdom
Phone: +441234350886
Rating: 4.6
based on 173 reviews.
Customer Service
Pros:
"The guys in the Bedford branch are just a pleasure to deal with especially the manager."
"Branch Manager Alan is fantastic, he listens attentively to your issues and makes sure you are happy with the work done before you leave his store."
"Excellent customer service from Liam, friendly helpful professional and knowledgeable."
"James Beale the operations manager was very accommodating fixed my AC on my car."
"The staff were very friendly, helpful and efficient and the entire process went smoothly."
"The manager who I believe is called Leo always try to accommodate me."
"The customer service given was brilliant can't fault the team enough."
Cons:
"I am disappointed with the front desk personnel but the people on the floor and doing the work are very kind."
"I will never ever be using kwikfit again in particular the one on The Broadway in Bedford!"
"Honestly the Bedford branch is terrible. Majorly unprofessional."
"This person on the desk is patronizing and very bad with people skills."
"I'm upset and outraged at the lack of customer service and sheer disrespect from Andrew today."
"Was greeted with a not particularly friendly and surly chap."
"One man at the reception was quite rude and unhelpful."
Efficiency and Professionalism
Pros:
"Always good service even when it’s busy."
"The mechanics were able to identify a serious fault almost immediately."
"Re-valved my tyres for free."
"Always very clear on what's been done and helpful advice on what may need to be done."
"I initially went in to replace a blown brake light, which the skilled team fixed within a matter of minutes and free of charge."
"The team at Kwik-Fit where professional and even let me collect just before opening hours due to work commitments. 5 star service."
"It was fixed in under fifteen minutes getting me back on the road as a community nurse."
Cons:
"Let down by the sting in the tale. £65 for two wheel alignment. Really?!"
"Going to claims on this after extremely poor customer service and behavior."
"Booked in for 8:30 for front brake pads only to be told on arrival that I had to leave the car with them all day."
"They consequently failed the test due to testing equipment failure."
"They do not time their work so all cars have to to be dropped off at 8/30 and Kwikfit cannot guarantee return before 5/30."
"Sadly I broke down and drove with my deflated tyre from A6 to Kwikfit and still no sympathy I was outside from 756am."
"They don't serve anyone after 5pm, although still opened with an army of fitters on site and only 2 cars in 5 bays, there was no time to swap over 2 tyres or balance the front one. Disgraceful service."
Value and Pricing
Pros:
"I would totally recommend these guys to anyone and will definitely go to them in the future as I cannot fault the service I've had :) very happy customer!!!"
"Our car was professionally assessed and a puncture was swiftly and safely repaired."
"They provided a battery test of the old one to show the condition of it too."
"I've been driving for over 50 years and have never had a better customer service."
"Amazing service. It was a busy day and they gave great attention and respect to all their customers."
"I wasn't surprised that all four needed replacing and the wheel alignment needed correcting. I knew the ball park price and was given a fair quote for replacing all four and correcting the wheel alignment."
"Thank you very much Kwik Fit Bedford, you are true Gents!!"
Cons:
"Well she only came back with two new tyres and a bill for £169.00 instead of a £15 puncture repair."
"For some reason my tyres weren't in their delivery but they sorted it out and got some from another store very quickly."
"I had to have two tyres replaced and wasn't really bothered with me."
"I got the impression that the staff were somewhat nonchalant and dictatorial with me."
"I feel as though I have been lied to and taken advantage of and will never be using Kwik fit again."
"What Kwik Fit proposed was a £380 bit of work, was done for £25 down the road."
"Everything is much too expensive, the benefit is that it’s convenient, but the guys there have a bit of an attitude."