Formula One Autocentres - Southend Reviews Summary

Customer Service

Pros:

• "Provided full review of actions performed and detailed paperwork provided."
• "They worked hard to get it finished within the day which I really appreciated."
• "The assistant manager Dan at the southend branch called their supplier and got a new battery very quickly and was fitted in minutes by a very polite and courteous mechanic."
• "The service I receive is fantastic and the staff are so friendly and helpful."
• "Everyone I spoke to was incredibly helpful and polite."
• "The team were super friendly and professional."
• "Guys were courteous and efficient."

Cons:

• "I DO NOT recommend this place for MOT, and my advisory is if they do this for MOT then what more do they get away with when people entrust their vehicles for other work too?"
• "I arrived on time, which i have booked, to change a front tyres, then they told me to come next day, because it's too busy."
• "Bad service. Didn't service my van or m.o.t asked for front fog lights to be repaired and never done that either then they wanted to charge me additional charges for doing nothing to my vehicle."
• "Calling this place disorganised and poor at delivering good customer service is being too kind."
• "VERY POOR MANAGEMENT. SPOKE TO A WORKER FOR MY CAR AS THE DRIVE SHAFT AND LOWER ARM NEEDED REPLACING… The worker tells me to drop it in and they’ll look at it for no cost… then the manager calls me quoting me £1,000 LOL."
• "Appointment 1:30 eventually started on the car 30 mins later. Any point in having an appointment system. No apology or anything."
• "Appalling! 0 rating had MOT done and paid over £500 for work to be done. Rushed the job, took bumper off my car and damaged the paintwork, put it back on badly, damaged the bumper."

Quality of Work

Pros:

• "29/08/2019 - excellent service. I went in to have brakes checked as they were squeaking- had front brakes replaced and two new tyres, completed in just over an hour."
• "AS A PRIVATE JET CHARTER. WE HAVE ESTABLISHED A VERY GOOD WORKING RELATIONSHIP WITH FORMULA ONE."
• "Gary priced me well and sorted my car and made it road worthy with no stress can’t thank him enough keep up the good work southend branch."
• "Brilliant from the guys at formula one. Ricky and his team are honest and helpful when it comes to advice on maintaining your vehicle."
• "Many thanks to Ben (manager) for honesty but also Mick and crew for doing an excellent job and respecting the cars they work on."
• "Excellent job carried out by technician Chris the staff members were very polite and friendly."
• "The young gentlemen daniel was extremely helpful, you could tell he genuinely cared about fixing my problem."

Cons:

• "Used them a while ago for a simple wheel alignment and new tyre 2 hours later drove up the hill as I went to enter roundabout my wheel fell off as they hadn't fitted correctly."
• "Have just had the most appalling experience at this centre."
• "2nd visit and both times shoddy workmanship. Wheel but covers missing of wheels and inflated prices for additional work quoted."
• "I had a clutch fitted a year ago and had problems ever since, whenever I took my car back I had to pay for something else."
• "Brothers car had a repair to the engine and sloppy work was carried out and essentially it was found bolts were not put back in that were took out damaging the engine far greater than it was to start with."
• "well they fitted my tyres and in the process managed to take chunks of paint of 3 of my wheels."
• "Great experience except on way home:- somebody kept flashing me until I pulled over. Real wheel off side nuts only hand tight, lucky wheel not fall off or I would be dead!"

Booking and Scheduling

Pros:

• "Appointment for MOT booked inline, very easy to do."
• "Booked an appointment for 5pm - they ask you to arrive 10 mins before - which I did."
• "Booked on-line. Everything done on date and time."
• "Great service from start to end. Booked online which was quick and convenient."
• "Ordered 2 tyres and made an appointment for fitting them on-line which suited me."
• "Booked in advance for new tyres to be fitted via the Asda Tyres website. I was able to choose my choice of replacement and the time of my appointment within 48 hours."
• "Booking my MOT online couldn't of been easier."

Cons:

• "Was supposed to have an air conditioning regas and clean today which I booked online as they said they were too busy Saturday but when I took my car in I was told they couldn't do it as their machine wasn't working properly."
• "I dropped my car in for an MOT at 9:30am on a Saturday morning and was told we’d receive a call in a few hours when it would be ready to collect. They forgot to ring me and I then was told I couldn’t collect my car until Monday morning."
• "I booked online my MOT for 10am. When I got to garage was told they only do on the half hour Mots."
• "MOT booked and having driven there I get told that they're a bit short staffed due to sickness and can't do the MOT. I rescheduled for today and thought I'd double check still ok to bring in car for appointment, to be told that they're still unable to carry out MOT due to sickness."
• "I had purchased two tyres online and booked an appointment for their fitting. After about 45 minutes, after the fitter had removed the wheels and the tyres I was informed they did not have the correct new tyres in stock."
• "Sadly no one touched the car until 5:15 - and then took 20 mins to fit two tyres."
• "Need to sort some tyres quick and used the reg checker thing. Picked and booked but got there and were wrong tyres said the website reg checker is always wrong."