Address: Woodbridge Rd, Guildford, GU1 1EG, United Kingdom
Phone: +441483572901
Rating: 4.2
based on 123 reviews.
Customer Service
Pros:
"The manager Chris, is at the height of customer service who provided guidance and honest advice."
"Justin is quite often on the desk and he is always welcoming, helpful and courteous."
"Matt was really helpful, friendly, honest and did me a great deal on a new tyre."
"Absolutely brilliant service from the team - they kept me so well informed of everything, they were kind and cheery from start to finish and were happy to explain things to me."
"Great team, fantastic service and communication from Matt and the team."
"Very helpful staff members who are all friendly."
"The team were professional, friendly and efficient!"
Cons:
"We've been loyal customers and have recommended them to friends and family but my experience today was so poor."
"Call center is so bad and fitting center with rude stuff laughing and shouting at customers is even worse."
"Paul the manager has no knowledge and is after customers money only."
"I am not happy with the care offered after changing tyr valve and tyres pressure gauge."
"Very busy so no one answers the phone."
"The receptionist was also unfriendly and a bit of an a*se."
"Online booking was easy but face to face experience was horrible. Staffs were really rude throughout."
Quality of Work
Pros:
"Technician explained exactly why the Tyre was punctured and recommend the same brand to be replaced there and them."
"Been to this garage twice now, once for a check on some brakes and another for an MOT. For someone who doesn't hold much trust in garages, these lot have been great, always very honest and helpful, can't fault them!"
"They quickly took a look and found the heat shield that was hanging off the bottom of the car."
"Had the best service from Adam, Shane and the two Matts!"
"Visited this unit as I had a slow puncture in one of my tyres. I was served by Shane who dealt with the problem very quickly and in a professional manner."
"Outstanding customer service by Bogdan at Guildford branch not only did he re-fit a loose bolt for free but also checked brakes and gave advisories on work that would need doing soon."
"an MOT failure of track rod ends and drop links was fixed, another car passed so likely it's a fair and honest place for an MOT."
Cons:
"I then sat waiting an hour and a half (past the booking time) only then to be told that they didn't have tyres that size and would have to order them."
"I was told upon arrival... that they don't have anyone employed who is skilled enough to check my vehicle."
"Had a wheel alignment there. Unfortunately, the service was far below what I had hoped for. There was an hour delay when my car was taken."
"However got my car back wheels alignment even more out, front tires changed, no oil changed due they couldn't manage to open a drain screw and got overcharged."
"I am undecided whether i want to reach out to the trading standards. I will never feel confident to visit the Guildford garage nor will i be recommending anyone else to visit."
"Workshop staff were unimpressive and behaved like schoolchildren."
"This company is genuinely unreliable, and I will never use their service again."
"price matched to within a couple of pounds for a pair of premium Pirellis that were in stock."
"These guys not only seem to be extremely competitively priced but their straight forward approach to what you need is thoroughly refreshing."
"In the end there was nothing wrong with them and I wasn’t charged a penny."
"Was told it would cost £475 to repair... was told that the only problem was a loose connection between 2 sections of pipe. He sorted it within 25 minutes and charged me £20."
"Very happy with the 4 tyres, balancing and alignment."
"Service was polite and friendly and the work was fairly priced."