Kwik Fit Reviews Summary

Customer Service

Pros:

• "Although there are some negative reviews on here I found with my experience of visiting this establishment the staff and service have been excellent."
• "I was greeted by Callum and Dan who were very polite and professional despite the challenging circumstances."
• "Lee was extremely helpful and very friendly."
• "Thank you to Mollie and Lee for sorting my Daughter's water jets and getting her back on the road with 30 minutes of her turning up."
• "Superb service from Nigel here. Courteous, professional and very customer-focused approach."
• "Very professional and extremely courteous I would definitely use again."
• "Everyone was very friendly and helpful, they all really went above and beyond."

Cons:

• "Avoid like the plague!"
• "Shockingly rude and obnoxious manager."
• "The Lady who was there...didn't want to tell me anything."
• "The mechanic I spoke to was very unhelpful. He didn't seem very concerned at all."
• "THE WORST customer service I have ever experienced and not just on one occasion, EVERY time I contact them."
• "Terrible customer service, was promptly dismissed this morning."
• "Was very unimpressed with the service I received. They were very unprofessional and tried to tell me I needed run flat tyres fitting telling me my car wouldn't run right with standard tyres."

Efficiency and Timeliness

Pros:

• "Removed a damaged locking wheel nut for me in seconds, where others in town centre had talked it up to be a nightmare job."
• "Called me to let me know the tyres ordered earlier in the day had arrived and they were duly fitted in good time."
• "Had a screw in my tyre on a Sunday... they fitted me in straight away, plugged the hole and I was back on the road in under an hour."
• "Really can't thank these guys enough, for how quickly they sorted my car out at very short notice, so that I could still get to an important hospital appointment."
• "Rang ahead 10 mins away, got me in straight away."
• "Had the wheel whipped off and the problem fixed in less than half an hour."
• "Visited in an emergency after being rescued from M6 following a tyre blowout. Staff very helpful and sympathetic, fitted new car tyre."

Cons:

• "Was booked in for an appointment at 11.30am to check if a puncture was repairable. Work did not start on my car until approx. 12.30pm."
• "This Kwik Fit are an absolute shambles. After a blow out on the m6, I called their head office and was put through to the branch. Arrived at 345 and they refused as they were going home."
• "Not the frenddlyist of places had a puncher on car on a Sunday morning so went down to get it mending, was asked if I had aponttment said no was told it would take 2 hours to fix so left car went back 2 half hours later hadn't even done it, and when the did charged me £25:00 for the pleasure."
• "Arrived for MOT and was informed it had been cancelled, apparently I shouldn't of been able to book an MOT online for that day and the receptionist had tried to phone me, I hadn't had a missed call."
• "Pointless booking in, still never done when you want it done."
• "Appointment time was missed by 45 minutes also job taking well over 1.15hrs to complete."
• "Took an hour and fifteen minutes to change one tyre!!"

Quality of Work

Pros:

• "There was nothing wrong with the actual work done."
• "Had a new back box fitted for a fair price."
• "My car was repaired and ready to collect within an hour."
• "Second time ive had work done now... very honest and great people."
• "Excellent service from Rhys today - made time to explain the potential causes when I came in, kept me informed on the ETA, and finished the work ahead of schedule!"
• "Great job done and low price."
• "Very professional and and honest no mess no hassle it just a good old honest MOT."